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Examining the boundary conditions of customer citizenship behaviour: a focus on consumption ritual
16 references·2 citing·41 second hop
Examining the boundary conditions of customer citizenship behaviour: a focus on consumption ritual (2011)Examining the boundary conditions of cust…How Brand Community Practices Create Value (2009)How Brand Community Practices…Social Exchange Theory (2006)Social Exchange TheoryCustomers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries (2005)Customers as Good Soldiers: E…Empathy, Attitudes, and Action: Can Feeling for a Member of a Stigmatized Group Motivate One to Help the Group? (2002)Empathy, Attitudes, and Actio…The Mountain Man Myth: A Contemporary Consuming Fantasy (1998)The Mountain Man Myth: A Cont…Customer voluntary performance: Customers as partners in service delivery (1997)Customer voluntary performanc…Market-Oriented Ethnography: Interpretation Building and Marketing Strategy Formulation (1994)Market-Oriented Ethnography: …Evidence for Altruism: Toward a Pluralism of Prosocial Motives (1991)Evidence for Altruism: Toward…The motivational basis of organizational citizenship behavior (1990)The motivational basis of org…Measurement of Consumer Susceptibility to Interpersonal Influence (1989)Measurement of Consumer Susce…Research in Organizational Behavior. (1986)Research in Organizational Be…The Ritual Dimension of Consumer Behavior (1985)The Ritual Dimension of Consu…Social Exchange Theory (1976)Social Exchange TheorySocial Behavior: Its Elementary Forms (1963)Social Behavior: Its Elementa…Social Behavior: Its Elementary Forms (1962)Social Behavior: Its Elementa…The division of labor in society (1935)The division of labor in soci…Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement (2023)Impact of CSR on Customer Cit…New perspectives on the role of customer satisfaction and commitment in promoting customer citizenship behaviours (2018)New perspectives on the role …Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Measuring the Involvement Construct (1985)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Consumer perceived value: The development of a multiple item scale (2001)Power-Dependence Relations (1962)The Evolution of Cooperation (1981)The Past, Present, and Future of an Identity Theory (2000)When Does Gender Trump Money? Bargaining and Time in Household Work (2003)Knowledge sharing: A review and directions for future research (2009)Exchange and Power in Social Life (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Comparative fit indexes in structural models. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing. (2005)Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context (2005)Situated Learning (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Evolving to a New Dominant Logic for Marketing (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Social Behavior as Exchange (1958)The Social Psychology of Groups (1959)Doing more with less? Flexible working practices and the intensification of work (2009)The role of data privacy in marketing (2016)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Social capital and economic development: Toward a theoretical synthesis and policy framework (1998)Social Change and Crime Rate Trends: A Routine Activity Approach (1979) (2010)A Theory of Fairness, Competition, and Cooperation (1999)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)Does the Internet Increase, Decrease, or Supplement Social Capital? (2001)Encouraging Knowledge Sharing: The Role of Organizational Reward Systems (2002)Altruism and Prosocial Behavior (2003)Ethical leadership: A social learning perspective for construct development and testing (2005)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)
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  • 1998

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The Mountain Man Myth: A Contemporary Consuming Fantasy
679 cited

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  • 2018New perspectives on the role of customer satisfaction and commitment in promoting customer citizenship behaviours29 cited
  • 2023Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement22 cited