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Student residential satisfaction in research universities
15 references·6 citing·48 second hop
Student residential satisfaction in research universities (2011)Student residential satisfaction in resea…Spiritual health, clinical practice stress, depressive tendency and health‐promoting behaviours among nursing students (2010)Spiritual health, clinical pr…Measuring customer satisfaction of FM service in housing sector (2010)Measuring customer satisfacti…On the performance evaluation of sustainable student housing facilities (2008)On the performance evaluation…Student satisfaction and quality of service in Italian universities (2006)Student satisfaction and qual…Research methods in the social sciences (2005)Research methods in the socia…Homeownership and housing satisfaction (2005)Homeownership and housing sat…The impact of facilities on student choice of university (2003)The impact of facilities on s…What Makes People Dissatisfied with their Neighbourhoods? (2002)What Makes People Dissatisfie…Customer satisfaction and its measurement in hospitality enterprises (1999)Customer satisfaction and its…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…The qualitative satisfaction model (1997)The qualitative satisfaction …Building Service Relationships: It's all about Promises (1995)Building Service Relationship…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A post-occupancy evaluation study of a mixed-income gated community in Cibubur, West Java, Indonesia (2019)A post-occupancy evaluation s…Quality assessment of student housing facilities through post-occupancy evaluation (2016)Quality assessment of student…Student satisfaction with hostel facilities in Nigerian polytechnics (2013)Student satisfaction with hos…Satisfaction of Students’ Living Environment between On-Campus and Off-Campus Settings: A Conceptual Overview (2012)Satisfaction of Students’ Liv…Far away from home: the housing question and international students in Australia (2012)Far away from home: the housi…Assessing post occupancy evaluation in higher education facilities (2010)Assessing post occupancy eval…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Marketing management: analysis. planning. implementation and control (2000)Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)The relationship marketing process: communication, interaction, dialogue, value (2004)From public housing to the social market (1995)The social benefits of homeownership: Empirical evidence from national surveys (1996)Housing and Welfare in Southern Europe (2004)Assessment of residential satisfaction in newly designed public low-cost housing in Kuala Lumpur, Malaysia (2009)Residential Satisfaction in Housing Estates in European Cities: A Multi-level Research Approach (2011)Assessment and determinants of residential satisfaction with public housing in Hangzhou, China (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualization and Operationalization of Destination Image (2007)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Principles of Marketing (1972)Studying Student College Choice: A Three-Phase Model and the Implications for Policymakers. (1987)Higher Education: Handbook of Theory and Research (2007)Emerging education hubs: the case of Singapore (2010)Examining student satisfaction with higher education services (2010)University choice: what do we know, what don’t we know and what do we still need to find out? (2015)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Limited-dependent and qualitative variables in econometrics (1983)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Using Online Conversations to Study Word-of-Mouth Communication (2004)What Makes Online Content Viral? (2011)Community Attachment in Mass Society (1974)Different Strokes from Different Folks: Community Ties and Social Support (1990)Sustainability versus liveability: an investigation of neighbourhood satisfaction (2009)Neighborhood satisfaction in suburban versus traditional environments: An evaluation of contributing characteristics in eight California neighborhoods (2010)The role of neighborhood parks as crime generators (2011)EU 7 FP project Governing urban divercity: Creating social cohesion, social mobility and economic performance in today’s hyper-diversified cities (DIVERCITIES) – The case of Warsaw (2017)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Mode of questionnaire administration can have serious effects on data quality (2005)`How many cases do I need?' (2009)What is Qualitative in Qualitative Research (2019)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2005Research methods in the social sciences3,122 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 1999Customer satisfaction and its measurement in hospitality enterprises670 cited
  • 2002What Makes People Dissatisfied with their Neighbourhoods?564 cited
  • 2003The impact of facilities on student choice of university433 cited
  • 2005Homeownership and housing satisfaction368 cited
  • 2006Student satisfaction and quality of service in Italian universities300 cited
  • 1997The qualitative satisfaction model274 cited
  • 2008On the performance evaluation of sustainable student housing facilities184 cited
  • 2010Measuring customer satisfaction of FM service in housing sector124 cited
  • 2010Spiritual health, clinical practice stress, depressive tendency and health‐promoting behaviours among nursing students

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84 cited

Cited by

  • 2010Assessing post occupancy evaluation in higher education facilities88 cited
  • 2016Quality assessment of student housing facilities through post-occupancy evaluation86 cited
  • 2012Far away from home: the housing question and international students in Australia74 cited
  • 2013Student satisfaction with hostel facilities in Nigerian polytechnics72 cited
  • 2012Satisfaction of Students’ Living Environment between On-Campus and Off-Campus Settings: A Conceptual Overview67 cited
  • 2019A post-occupancy evaluation study of a mixed-income gated community in Cibubur, West Java, Indonesia9 cited