Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Cross-channel free-riding consumer behavior in a multichannel environment: An investigation of shopping motives, sociodemographics and product categories

16 references·16 citing·42 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
1999Whence Consumer Loyalty?7,319 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1961The Economics of Information5,253 cited
1987Dimensions of Consumer Expertise4,373 cited
1976The Economics of Information3,287 cited
2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
2003Hedonic shopping motivations2,290 cited
1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
2003Customer satisfaction and loyalty in online and offline environments1,560 cited
2000A Benefit Congruency Framework of Sales Promotion Effectiveness1,518 cited
2006Challenges and Opportunities in Multichannel Customer Management1,155 cited
1972Why Do People Shop?1,065 cited
1990Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,054 cited

Cited by

2018Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?331 cited
2015Re-examining online customer experience to include purchase frequency and perceived risk309 cited
2014Segmenting consumer decision-making styles (CDMS) toward marketing practice: A partial least squares (PLS) path modeling approach188 cited
2022The omnichannel continuum: Integrating online and offline channels along the customer journey179 cited
2019Feeling Confident and Smart with Webrooming: Understanding the Consumer's Path to Satisfaction164 cited
2020Path to Purpose? How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases164 cited
2020Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach139 cited
2017Consumer free riding: Coordinating sales effort in a dual-channel supply chain137 cited
2022Pricing and sales-effort analysis of dual-channel supply chain with channel preference, cross-channel return and free riding behavior based on revenue-sharing contract137 cited
2020Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention137 cited
2015Examining shopping mall consumer decision-making styles, satisfaction and purchase intention121 cited
2020The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?120 cited
2018Predicting changing pattern: building model for consumer decision making in digital market118 cited
2022Determining behavioural differences of Y and Z generational cohorts in online shopping112 cited
2021A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing107 cited
2017Understanding the customer experience in the age of omni-channel shopping105 cited