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A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model

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References

2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
1984Attractive Quality and Must-Be Quality3,436 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1994Corrections to test statistics and standard errors in covariance structure analysis.2,399 cited
1991The use of lisrel in validating marketing constructs1,864 cited
1981Designing Research for Application1,805 cited
1996SERVQUAL: review, critique, research agenda1,741 cited
1995Latent Variables Analysis: Applications for Developmental Research.1,376 cited
2002The evaluation of airline service quality by fuzzy MCDM890 cited

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2005

Personality profiles of cultures: Aggregate personality traits.

870 cited

1997Scale Construction: Developing Reliable and Valid Measurement Instruments822 cited

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