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Internal market orientation and its influence on the satisfaction of contact personnel
16 references·13 citing·39 second hop
Internal market orientation and its influence on the satisfaction of contact personnel (2010)Internal market orientation and its influ…Reliability and Validity Assessment (2011)Reliability and Validity Asse…Strategic Management (2010)Strategic ManagementStrategic management a stakeholder approach (2010)Strategic management a stakeh…The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…Market Orientation and the Learning Organization (1995)Market Orientation and the Le…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Reliability and Validity Assessment (1979)Reliability and Validity Asse…Handbook of Industrial and Organizational Psychology. (1977)Handbook of Industrial and Or…The nature and causes of job satisfaction (1976)The nature and causes of job …Towards an understanding of inequity. (1963)Towards an understanding of i…The mediating role of job satisfaction and affective commitment in the relationship between internal marketing practices and customer orientation (2020)The mediating role of job sat…Impact of market orientation on firm’s customer-based performance: the moderating role of employee orientation (2019)Impact of market orientation …Internal Marketing: A Model for Implementation and Development (2018)Internal Marketing: A Model f…Why leadership style matters: a closer look at transformational leadership and internal marketing (2017)Why leadership style matters:…A unidimensional instrument for measuring internal marketing concept in the higher education sector (2017)A unidimensional instrument f…The influence of internal market orientation on external outcomes (2015)The influence of internal mar…Linking internal marketing with customer outcomes (2015)Linking internal marketing wi…Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm (2014)Linking IMO with employees' f…IMO and different fit types as key enablers of employee brand-supporting behaviour (2014)IMO and different fit types a…Gestión del conocimiento y orientación al marketing interno en el desarrollo de ventajas competitivas en el sector hotelero (2014)Gestión del conocimiento y or…Service Dominant Logic in the tourism sector: internal marketing as an antecedent of an innovations' co-creation culture with clients and first-line employees (2011)Service Dominant Logic in the…Process of customer interaction during new service development in an emerging country (2011)Process of customer interacti…Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers (2011)Exploring working conditions …Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Market Orientation: Antecedents and Consequences (1993)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating the use of exploratory factor analysis in psychological research. (1999)The job demands-resources model of burnout. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2010Strategic management a stakeholder approach24,023 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1977Handbook of Industrial and Organizational Psychology.11,945 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1976The nature and causes of job satisfaction6,848 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1979Reliability and Validity Assessment5,882 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications5,843 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 2011Reliability and Validity Assessment5,040 cited
  • 2010Strategic Management4,529 cited

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  • 1995Market Orientation and the Learning Organization4,379 cited
  • Cited by

    • 2014Linking IMO with employees' fit with their environment and reciprocal behaviours towards the firm40 cited
    • 2017Why leadership style matters: a closer look at transformational leadership and internal marketing39 cited
    • 2017A unidimensional instrument for measuring internal marketing concept in the higher education sector33 cited
    • 2015Linking internal marketing with customer outcomes32 cited
    • 2015The influence of internal market orientation on external outcomes32 cited
    • 2014Gestión del conocimiento y orientación al marketing interno en el desarrollo de ventajas competitivas en el sector hotelero31 cited
    • 2019Impact of market orientation on firm’s customer-based performance: the moderating role of employee orientation31 cited
    • 2018Internal Marketing: A Model for Implementation and Development30 cited
    • 2020The mediating role of job satisfaction and affective commitment in the relationship between internal marketing practices and customer orientation26 cited
    • 2011Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers24 cited
    • 2014IMO and different fit types as key enablers of employee brand-supporting behaviour23 cited
    • 2011Service Dominant Logic in the tourism sector: internal marketing as an antecedent of an innovations' co-creation culture with clients and first-line employees22 cited
    • 2011Process of customer interaction during new service development in an emerging country17 cited