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Developing New Services: Improving the Process Makes it Better
3 references·16 citing·49 second hop
Developing New Services: Improving the Process Makes it Better (1989)Developing New Services: Improving the Pr…New product management (1997)New product managementDesigning services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceInnovation practices of B2B manufacturers and service providers: Are they really different? 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(2003)Innovation in service firms e…An Investigation into the Factors Determining the Success of Service Innovations: The Case of Motion Pictures (2001)An Investigation into the Fac…New service development: initiation strategies (2000)New service development: init…Erratum (2000)ErratumThe Presentation of Self in Everyday Life. 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(2020)Organizational Strategy, Structure, and Process (1978)Toward a knowledge‐based theory of the firm (1996)Individual and team‐based idea generation within innovation management: organisational and research agendas (2002)The Economics of Industrial Innovation (2012)The central role of knowledge integration capability in service innovation-based competitive strategy (2018)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)R&D/marketing communication during the fuzzy front-end (1995)The Fuzzy Front‐End of Discontinuous Innovation: Insights for Research and Management (2011)Reconciling the tension between consistency and relevance: design thinking as a mechanism for brand ambidexterity (2015)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)
this work references cited by second hop

References

  • 1984Designing services that deliver1,272 cited
  • 1982How to Design a Service1,077 cited
  • 1997New product management160 cited

Cited by

  • 2011Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms212 cited
  • 2012Social networks and customer involvement in new service development (NSD)161 cited
  • 2000New service development: initiation strategies149 cited
  • 2012Service innovation: A comparative study of U.S. and Indian service firms146 cited
  • 2006Customer Value Formation in Practice: A Practice-Theoretical Approach142 cited
  • 2012Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement129 cited
  • 2015Perspective: New Service Development: How the Field Developed, Its Current Status and Recommendations for Moving the Field Forward110 cited
  • 2003Innovation in service firms explored: what, how and why?110 cited
  • 2000Erratum107 cited
  • 2006Service innovation strategy and process: a cross‐national comparative analysis101 cited
  • 2005Uncovering Barriers to Complex Incremental Product Innovation in Small and Medium-Sized Financial Services Firms*93 cited
  • 2005

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

A research agenda for investigation of product innovation in the financial services sector
90 cited
  • 2018Innovation practices of B2B manufacturers and service providers: Are they really different?83 cited
  • 2001An Investigation into the Factors Determining the Success of Service Innovations: The Case of Motion Pictures82 cited
  • 2004Barriers to innovation management in service companies78 cited
  • 2003Innovation Strategy, Process and Performance in the Commercial Banking Industry55 cited