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The context of experience

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References

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2010It's all B2B…and beyond: Toward a systems perspective of the market

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1,454 cited

Cited by

2020Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature461 cited
2020Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience382 cited
2017Customer experience management in hospitality360 cited
2016Systemic principles of value co-creation: Synergetics of value and service ecosystems203 cited
2016The role of shared intentions in the emergence of service ecosystems193 cited
2016Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars190 cited
2017Understanding relationships among customer experience, engagement, and word-of-mouth intention on online brand communities159 cited
2017On Value and Value Creation in Service: A Management Perspective146 cited
2019Relationship quality determinants and outcomes in retail banking services: The role of customer experience143 cited
2016How context shapes value co-creation: spectator experience of sport events108 cited
2016Customer experience formation in today’s service landscape108 cited
2019Enabling value co-creation with consumers as a driver of business performance: A dual perspective of Polish manufacturing and service SMEs107 cited
2019Mapping value in business markets: An integrative framework101 cited
2018A renaissance of brand experience: Advancing the concept through a multi-perspective analysis99 cited
2023Value Co-Destruction: A Conceptual Review and Future Research Agenda98 cited
2020Value co-creation in ecosystems: insights and research promise from three disciplinary perspectives93 cited