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Recreational services in resort hotels: customer satisfaction aspects
16 references·4 citing·40 second hop
Recreational services in resort hotels: customer satisfaction aspects (2004)Recreational services in resort hotels: c…Measuring tourist judgment on service quality (1999)Measuring tourist judgment on…The service experience in two cultures: A behavioral perspective (1997)The service experience in two…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…The service experience in tourism (1996)The service experience in tou…Retailing hedonic consumption: A model of sales promotion of a leisure service (1996)Retailing hedonic consumption…Tourism marketing and management handbook (1995)Tourism marketing and managem…QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea (1995)QUESC: An Instrument for Asse…The tourism product (1994)The tourism productTesting the push and pull factors (1994)Testing the push and pull fac…Tourism, Technology and Competitive Strategies (1993)Tourism, Technology and Compe…More on improving service quality measurement (1993)More on improving service qua…Measuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs (1989)Users' perceptions of the rel…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Journal of travel research (1988)Journal of travel researchJournal of leisure research (1988)Journal of leisure researchConsequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers’ Attitude Toward a Hotel (2017)Consequences of Customer Diss…Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016)Analysis of satisfiers and di…Investigating individual satisfaction in health and fitness training centres (2009)Investigating individual sati…AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY (2009)AN EMPIRICAL STUDY OF BEHAVIO…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Technology Infusion in Service Encounters (2000)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Measuring Experience Economy Concepts: Tourism Applications (2007)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Refinement and reassessment of the SERVQUAL scale. (1991)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Determinants of customer satisfaction in retail banking (1996)The Relationships between Culture and Service Quality Perceptions (2000)Motivations for pleasure vacation (1979)Market segments of push and pull motivations: a canonical correlation approach (1996)The preference analysis for tourist choice of destination: A case study of Taiwan (2008)The role of motivation in visitor satisfaction: Empirical evidence in rural tourism (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The destination product and its impact on traveller perceptions (2000)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Customer-based brand equity for a destination (2007)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Destination Branding: Insights and Practices from Destination Management Organizations (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Development of a Scale to Measure Memorable Tourism Experiences (2010)Principles of Marketing (1972)Beyond boredom and anxiety (1975)Sustainable tourist behaviour – a discussion of opportunities for change (2007)Tourism supply chain management: A new research agenda (2009)Tourism product development and product diversification in destinations (2015)Strategic use of information technologies in the tourism industry (1998)Sustainable tourism: A state‐of‐the‐art review (1999)Traditions of sustainability in tourism studies (2006)The role of destination image in tourism: A review and discussion (1990)Destination Competitiveness: An Analysis of Determinant Attributes (2010)Customer Engagement With Tourism Brands (2012)Understanding and measuring tourist destination images (1999)The Rise of the Environmental Justice Paradigm (2000)The Role of Smartphones in Mediating the Touristic Experience (2011)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
  • 1993Tourism, Technology and Competitive Strategies1,453 cited
  • 1996The service experience in tourism1,252 cited
  • 1988Journal of travel research975 cited
  • 1993More on improving service quality measurement878 cited
  • 1988Journal of leisure research694 cited
  • 1994Testing the push and pull factors614 cited
  • 1994The tourism product595 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
  • 1997The service experience in two cultures: A behavioral perspective404 cited
  • 1996Retailing hedonic consumption: A model of sales promotion of a leisure service233 cited
  • 1995Tourism marketing and management handbook222 cited
  • 1989Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs214 cited
  • 1995QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea204 cited
  • 1999

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Measuring tourist judgment on service quality
152 cited

Cited by

  • 2016Analysis of satisfiers and dissatisfiers in online hotel reviews on social media177 cited
  • 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
  • 2017Consequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers’ Attitude Toward a Hotel36 cited
  • 2009Investigating individual satisfaction in health and fitness training centres28 cited