References

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• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
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• 1999Whence Consumer Loyalty?7,319 cited
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• 1987Practical Issues in Structural Modeling5,797 cited
• 1991Why we buy what we buy: A theory of consumption values