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Buyer Monitoring: A Means to Insure Personalized Service
16 references·7 citing·47 second hop
Buyer Monitoring: A Means to Insure Personalized Service (2009)Buyer Monitoring: A Means to Insure Perso…The Service Profit Chain (2010)The Service Profit ChainEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Transaction Cost Analysis: Past, Present, and Future Applications (1997)Transaction Cost Analysis: Pa…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Production, Information Costs and Economic Organization (1996)Production, Information Costs…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories (1992)Agency Relationships in Marke…A power primer. (1992)A power primer.Predictability and Personalization in the Service Encounter (1987)Predictability and Personaliz…Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems (1987)Perspectives on Behavior-Base…The Salesperson as Outside Agent or Employee: A Transaction Cost Analysis (1985)The Salesperson as Outside Ag…Control: Organizational and Economic Approaches (1985)Control: Organizational and E…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)A Conceptual Framework for th…Tipping, Disrupted: The Multi-Stakeholder Digital Tipped Service Journey (2023)Tipping, Disrupted: The Multi…Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers? (2020)Feeling Manipulated: How Tip …A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges (2017)A within-restaurant analysis …The effects of tipping policies on customer satisfaction: A test from the cruise industry (2015)The effects of tipping polici…Are information asymmetry and sharing good, bad, or context dependent? A meta-analytic review (2015)Are information asymmetry and…The Effects of Service Charges Versus Service-Included Pricing on Deal Perception (2014)The Effects of Service Charge…Trusting and Monitoring Business Partners throughout the Relationship Life Cycle (2013)Trusting and Monitoring Busin…Prospect Theory: An Analysis of Decision under Risk (1979)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Prospect theory: An analysis of decision under risk (1988)The New Institutional Economics: Taking Stock, Looking Ahead (2000)A framework of sustainable supply chain management: moving toward new theory (2008)The art of writing literature review: What do we know and what do we need to know? 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(1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Social Learning Theory. (1978)Measuring Service Quality: A Reexamination and Extension (1992)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Equilibrium Unemployment as a Worker Discipline Device (1986)Property Rights and the Nature of the Firm (1990)Comparative Economic Organization: The Analysis of Discrete Structural Alternatives (1991)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)
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References

  • 1992A power primer.42,571 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1996Production, Information Costs and Economic Organization9,565 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1979A Conceptual Framework for the Design of Organizational Control Mechanisms3,692 cited
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  • 1985Control: Organizational and Economic Approaches2,023 cited
  • 1997Transaction Cost Analysis: Past, Present, and Future Applications1,937 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
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  • 1987Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems1,197 cited
  • 1987Predictability and Personalization in the Service Encounter1,135 cited
  • 1992Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories1,105 cited
  • 2010The Service Profit Chain

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1,034 cited
  • 1985The Salesperson as Outside Agent or Employee: A Transaction Cost Analysis735 cited
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    • 2020Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?62 cited
    • 2015Are information asymmetry and sharing good, bad, or context dependent? A meta-analytic review55 cited
    • 2023Tipping, Disrupted: The Multi-Stakeholder Digital Tipped Service Journey43 cited
    • 2013Trusting and Monitoring Business Partners throughout the Relationship Life Cycle40 cited
    • 2015The effects of tipping policies on customer satisfaction: A test from the cruise industry39 cited
    • 2017A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges29 cited
    • 2014The Effects of Service Charges Versus Service-Included Pricing on Deal Perception20 cited