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The servicescape: The social dimensions of place

16 references·16 citing·38 second hopsampled

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
2001The Authoritarian Personality6,457 cited
1978Place and Placelessness4,665 cited
2007Space, place and gender3,611 cited
1978Space and Place: The Perspective of Experience3,349 cited
1983Place-identity: Physical world socialization of the self3,146 cited
2019Welcome to the experience economy2,562 cited
1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
1950The Authoritarian Personality2,343 cited
2003Hedonic shopping motivations2,290 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
2002Self and Social Identity1,842 cited
1989The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey1,778 cited
2001SENSE OF PLACE AS AN ATTITUDE: LAKESHORE OWNERS ATTITUDES TOWARD THEIR PROPERTIES1,685 cited
1999The great good place : cafés, coffee shops, bookstores, bars, hair salons, and other hangouts at the heart of a community1,518 cited
1983

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The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective

1,412 cited

Cited by

2016Experiential places or places of experience? Place identity and place attachment as mechanisms for creating festival environment136 cited
2018The restaurant social servicescape: Establishing a nomological framework129 cited
2020An expanded nomological network of experienscape72 cited
2020Therapeutic servicescapes: Restorative and relational resources in service settings71 cited
2020The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries63 cited
2016A space of one’s own: spatial and identity liminality in an online community of mothers58 cited
2015The role of the flagship store location in luxury branding. An international exploratory study51 cited
2020Perceived similarity in third places: Understanding the effect of place attachment45 cited
2018Consumer-led experience customization: a socio-spatial approach43 cited
2019Commercial, social and experiential convergence: fashion’s third places42 cited
2016Consumers who avoid relationships: social anxiety in commercial contexts42 cited
2014Exploring the everyday retail experience: The discourses of style and design41 cited
2020The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States34 cited
2018The dark side of place attachment: Why do customers avoid their treasured stores?30 cited
2017Senior citizens’ perspective on the value offerings of third place via customer to customer (C-2-C) engagement25 cited
2016Exploring children’s responses to store atmosphere20 cited