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Modulization of service production and a thesis of convergence between service and manufacturing organizations
13 references·16 citing·30 second hop
Modulization of service production and a thesis of convergence between service and manufacturing organizations (1994)Modulization of service production and a …Production-Line Approach to Service (2012)Production-Line Approach to S…Service Management and Marketing (2011)Service Management and Market…The competitive advantage of nations (1991)The competitive advantage of …The Competitive Advantage of Nations (1991)The Competitive Advantage of …The Price Bundling of Services: A Normative Framework (1987)The Price Bundling of Service…Moments of Truth (1987)Moments of TruthThe Second Industrial Divide (1985)The Second Industrial DivideThe Second Industrial Divide (1985)The Second Industrial DivideA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…How to Design a Service (1982)How to Design a ServiceAfter Industrial Society? (1978)After Industrial Society?The information economy (1976)The information economyWhich types of knowledge-intensive business services firms collaborate with universities for innovation? (2019)Which types of knowledge-inte…Service modularity and architecture – an overview and research agenda (2017)Service modularity and archit…The human dimension of modular care provision: Opportunities for personalization and customization (2012)The human dimension of modula…Shaping, organizing, and rethinking service innovation: a multidimensional framework (2012)Shaping, organizing, and reth…Unraveling the practices of “productization” in professional service firms (2011)Unraveling the practices of “…Providing a method for composing modular B2B services (2011)Providing a method for compos…Operations strategy for the effective delivery of integrated industrial product‐service offerings (2011)Operations strategy for the e…Modularizing services: A modified HoQ approach (2011)Modularizing services: A modi…Modular care and service packages for independently living elderly (2010)Modular care and service pack…Identifying Neo-Schumpeterian Innovation in Service Firms: A Conceptual Essay with a Novel Classification (2007)Identifying Neo-Schumpeterian…External Linkages, R&D and Innovation Performance in US Business Services (2007)External Linkages, R&D and In…THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY (2004)THE PROCESS OF NEW SERVICE DE…Customer role and skill trajectories in services (2003)Customer role and skill traje…Innovation as a Loosely Coupled System in Services (2000)Innovation as a Loosely Coupl…The Provider-Customer Interface in Business and Professional Services (1998)The Provider-Customer Interfa…The balancing of empowerment. A strategic resource based model of organizing innovation activities in service and low-tech firms (1996)The balancing of empowerment.…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Information and Consumer Behavior (1970)Buyers' Subjective Perceptions of Price (1973)An examination of perceived risk, information search and behavioral intentions in search, experience and credence services (1999)Service strategies within the manufacturing sector: benefits, costs and partnership (2001)Supplier selection and order lot sizing modeling: A review (2006)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)The destination product and its impact on traveller perceptions (2000)Measuring student satisfaction at a UK university (2006)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Dynamic capabilities and strategic management (1997)Consumer perceived value: The development of a multiple item scale (2001)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Tourism destination competitiveness: a quantitative approach (2004)Who's right, Marshall or Jacobs? The localization versus urbanization debate (2008)Social innovation research: An emerging area of innovation studies? (2016)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The “new public management” in the 1980s: Variations on a theme (1995)Varieties of Capitalism (2001)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)Sources, Procedures, and Microeconomic Effects of Innovation (2000)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991The Competitive Advantage of Nations17,449 cited
  • 1985The Second Industrial Divide3,266 cited
  • 1985The Second Industrial Divide1,896 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 2011Service Management and Marketing1,414 cited
  • 1982How to Design a Service1,077 cited
  • 1987Moments of Truth614 cited
  • 1987The Price Bundling of Services: A Normative Framework607 cited
  • 1991The competitive advantage of nations557 cited
  • 2012Production-Line Approach to Service534 cited
  • 1976The information economy453 cited
  • 1978After Industrial Society?385 cited

Cited by

  • 2012Shaping, organizing, and rethinking service innovation: a multidimensional framework196 cited
  • 1998The Provider-Customer Interface in Business and Professional Services159 cited
  • 2007External Linkages, R&D and Innovation Performance in US Business Services134 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2011Operations strategy for the effective delivery of integrated industrial product‐service offerings122 cited
  • 2010Modular care and service packages for independently living elderly108 cited
  • 2017Service modularity and architecture – an overview and research agenda103 cited
  • 2019Which types of knowledge-intensive business services firms collaborate with universities for innovation?103 cited
  • 1996The balancing of empowerment. A strategic resource based model of organizing innovation activities in service and low-tech firms94 cited
  • 2007Identifying Neo-Schumpeterian Innovation in Service Firms: A Conceptual Essay with a Novel Classification85 cited
  • 2004THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY85 cited
  • 2011Unraveling the practices of “productization” in professional service firms71 cited
  • 2000Innovation as a Loosely Coupled System in Services68 cited
  • 2011Modularizing services: A modified HoQ approach66 cited
  • 2011Providing a method for composing modular B2B services66 cited
  • 2003Customer role and skill trajectories in services61 cited
  • 2012The human dimension of modular care provision: Opportunities for personalization and customization58 cited