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Perceived salesperson service attributes and retail patronage intentions

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References

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2015Integrating social issues and customer engagement to drive loyalty in a service organisation73 cited

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2004

Retail patronage intentions: the relative importance of perceived prices and salesperson service attributes

65 cited

2017An application of retailing service quality practices influencing customer loyalty toward retailers56 cited

2012Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper55 cited

2007Employer perceptions of skills gaps in retail: issues and implications for UK retailers52 cited

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2014Influence of price perception and shopping motives on Indian consumers' attitude towards retailer promotions in malls48 cited

2009Salespersons' service quality and customer loyalty in fashion chain stores48 cited

2008Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender45 cited

2018A discussion framework of store image and patronage: a literature review43 cited

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2006Delivering customer services online: identifying best practices of medium‐sized enterprises33 cited

2010Retail format choice in the US consumer electronics market33 cited