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HOW SUPERVISORS INFLUENCE PERFORMANCE: A MULTILEVEL STUDY OF COACHING AND GROUP MANAGEMENT IN TECHNOLOGY‐MEDIATED SERVICES
16 references·16 citing·34 second hopsampled
HOW SUPERVISORS INFLUENCE PERFORMANCE: A MULTILEVEL STUDY OF COACHING AND GROUP MANAGEMENT IN TECHNOLOGY‐MEDIATED SERVICES (2010)HOW SUPERVISORS INFLUENCE PERFORMANCE: A …Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Answers to 20 Questions About…What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)What Makes Teams Work: Group …Situated Learning: Legitimate Peripheral Participation. (1994)Situated Learning: Legitimate…rwg: An assessment of within-group interrater agreement. (1993)rwg: An assessment of within-…Situated Learning (1991)Situated LearningOrganizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Organizational Learning and C…A Theory of Goal Setting and Task PerformanceA Theory of Goal Setting and Task Performance, by LockeEdwin A. and LathamGary P.. Englewood Cliffs, NJ: Prentice-Hall, 1990. (1991)A Theory of Goal Setting and …A Theory of Goal Setting and Task Performance (1991)A Theory of Goal Setting and …TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH (1988)TRANSFER OF TRAINING: A REVIE…Handbook of Organizational Behavior (1988)Handbook of Organizational Be…The design of work teams (1987)The design of work teamsResearch in Organizational Behavior. (1986)Research in Organizational Be…Estimating within-group interrater reliability with and without response bias. (1984)Estimating within-group inter…Aggregation bias in estimates of perceptual agreement. (1982)Aggregation bias in estimates…A Social Information Processing Approach to Job Attitudes and Task Design (1978)A Social Information Processi…Handbook of Industrial and Organizational Psychology. (1977)Handbook of Industrial and Or…A Brave New World of Human Resources Research: Navigating Perils and Identifying Grand Challenges of the GenAI Revolution (2025)A Brave New World of Human Re…The interplay between supervisor support and job performance: implications of social exchange and social learning theories (2022)The interplay between supervi…Embedding reciprocity in human resource management: A social exchange theory of the role of frontline managers (2022)Embedding reciprocity in huma…The Impact of E-HRM Usage on HRM Effectiveness (2021)The Impact of E-HRM Usage on …A Newcomer Socialization Perspective on the Proliferation of Unethical Conduct in Organizations: The Influences of Peer Coaching Practices and Newcomers’ Goal Orientations (2021)A Newcomer Socialization Pers…Team coaching: Three questions and a look ahead: A systematic literature review (2020)Team coaching: Three question…Comparing empowering, transformational, and transactional leadership on supervisory coaching and job performance: A multilevel perspective (2020)Comparing empowering, transfo…Contextual Factors and Organizational Commitment: Examining the Mediating Role of Thriving at Work (2019)Contextual Factors and Organi…The effect of diagnostic and interactive uses of management control systems and managerial coaching on reflection in teams (2017)The effect of diagnostic and …Referral Hire Presence Implications for Referrer Turnover and Job Performance (2017)Referral Hire Presence Implic…Developing Managerial Skills Through Coaching: Efficacy of a Cognitive-Behavioral Coaching Program (2016)Developing Managerial Skills …Devolving people management to the line (2015)Devolving people management t…Uncovering the Nuances of Referral Hiring: How Referrer Characteristics Affect Referral Hires’ Performance and Likelihood of Voluntary Turnover (2014)Uncovering the Nuances of Ref…Innovation processes and team effectiveness: The role of goal clarity and commitment, and team affective tone (2014)Innovation processes and team…Team coaching and innovation in work teams (2013)Team coaching and innovation …First‐Line Managers' HR Involvement and HR Effectiveness: The Case of South Korea (2013)First‐Line Managers' HR Invol…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Is the CVI an acceptable indicator of content validity? Appraisal and recommendations (2007)A Theory of Social Comparison Processes (1954)Experimental and Quasi-Experimental Designs for Research (1963)The Social Construction of Reality (1967)Organizational Learning: The Contributing Processes and the Literatures (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Review of Psychometric theory (2nd ed.). (1979)Emotional transmission in the classroom: Exploring the relationship between teacher and student enjoyment. (2009)The Necessity of Others is The Mother of Invention: Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity (2011)Interrater agreement and interrater reliability: Key concepts, approaches, and applications (2012)Outline of a Theory of Practice. (1980)Organizational culture and leadership (1993)A Dynamic Theory of Organizational Knowledge Creation (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)Evaluating the use of exploratory factor analysis in psychological research. (1999)The job demands-resources model of burnout. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)The Power of Feedback (2007)Situated Cognition and the Culture of Learning (1989)What Video Games Have to Teach Us about Learning and Literacy (2004)Expansive Learning at Work: Toward an activity theoretical reconceptualization (2001)What video games have to teach us about learning and literacy (2003)Learning Styles and Learning Spaces: Enhancing Experiential Learning in Higher Education (2005)Social Cognitive Theory: An Agentic Perspective (2001)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)
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References

  • 1994Situated Learning: Legitimate Peripheral Participation.39,454 cited
  • 1991Situated Learning33,773 cited
  • 1977Handbook of Industrial and Organizational Psychology.11,945 cited
  • 1986Research in Organizational Behavior.10,897 cited
  • 1991Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation8,397 cited
  • 1978A Social Information Processing Approach to Job Attitudes and Task Design5,564 cited
  • 1991A Theory of Goal Setting and Task Performance4,840 cited
  • 1984Estimating within-group interrater reliability with and without response bias.4,773 cited
  • 1991A Theory of Goal Setting and Task PerformanceA Theory of Goal Setting and Task Performance, by LockeEdwin A. and LathamGary P.. Englewood Cliffs, NJ: Prentice-Hall, 1990.4,145 cited
  • 2007Answers to 20 Questions About Interrater Reliability and Interrater Agreement3,595 cited
  • 1997What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite3,526 cited
  • 1988TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH3,328 cited
  • 1993rwg: An assessment of within-group interrater agreement.2,221 cited
  • 1988Handbook of Organizational Behavior2,185 cited
  • 1987

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The design of work teams
2,152 cited
  • 1982Aggregation bias in estimates of perceptual agreement.2,139 cited
  • Cited by

    • 2013Team coaching and innovation in work teams78 cited
    • 2014Innovation processes and team effectiveness: The role of goal clarity and commitment, and team affective tone78 cited
    • 2022Embedding reciprocity in human resource management: A social exchange theory of the role of frontline managers75 cited
    • 2019Contextual Factors and Organizational Commitment: Examining the Mediating Role of Thriving at Work70 cited
    • 2022The interplay between supervisor support and job performance: implications of social exchange and social learning theories64 cited
    • 2021The Impact of E-HRM Usage on HRM Effectiveness55 cited
    • 2013First‐Line Managers' HR Involvement and HR Effectiveness: The Case of South Korea55 cited
    • 2025A Brave New World of Human Resources Research: Navigating Perils and Identifying Grand Challenges of the GenAI Revolution46 cited
    • 2015Devolving people management to the line42 cited
    • 2014Uncovering the Nuances of Referral Hiring: How Referrer Characteristics Affect Referral Hires’ Performance and Likelihood of Voluntary Turnover42 cited
    • 2020Comparing empowering, transformational, and transactional leadership on supervisory coaching and job performance: A multilevel perspective40 cited
    • 2017Referral Hire Presence Implications for Referrer Turnover and Job Performance34 cited
    • 2021A Newcomer Socialization Perspective on the Proliferation of Unethical Conduct in Organizations: The Influences of Peer Coaching Practices and Newcomers’ Goal Orientations20 cited
    • 2017The effect of diagnostic and interactive uses of management control systems and managerial coaching on reflection in teams20 cited
    • 2016Developing Managerial Skills Through Coaching: Efficacy of a Cognitive-Behavioral Coaching Program19 cited
    • 2020Team coaching: Three questions and a look ahead: A systematic literature review17 cited