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Uncovering the keys to successful service elimination: “Project ServDrop”
16 references·0 citing·42 second hop
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References

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  • 2001Innovative versus incremental new business services: Different keys for achieving success673 cited
  • 2001An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios

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592 cited
  • 2002Institution-based trust in interorganizational exchange relationships: the role of online B2B marketplaces on trust formation510 cited
  • 1998Critical development activities for really new versus incremental products*1503 cited
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