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Small Business–Bank Relationships and the Role of Internet Banking
16 references·0 citing·55 second hop
Small Business–Bank Relationships and the Role of Internet Banking (2007)Small Business–Bank Relationships and the…Qualitative Data Analysis (2015)Qualitative Data AnalysisQualitative Data Analysis (2008)Qualitative Data AnalysisRelational Embeddedness and Learning: The Case of Bank Loan Managers and Their Clients (2003)Relational Embeddedness and L…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Dynamic capabilities: what are they? (2000)Dynamic capabilities: what ar…Creating and managing a high-performance knowledge-sharing network: the Toyota case (2000)Creating and managing a high-…Embeddedness in the Making of Financial Capital: How Social Relations and Networks Benefit Firms Seeking Financing (1999)Embeddedness in the Making of…The Benefits of Lending Relationships: Evidence from Small Business Data (1994)The Benefits of Lending Relat…Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Analysis and Interpretation o…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…Personal and extended networks are central to the entrepreneurial process (1991)Personal and extended network…Entrepreneurship Theory and Practice (1991)Entrepreneurship Theory and P…Service encounters and service relationships: Implications for research (1990)Service encounters and servic…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Markets and Hierarchies: Analysis and Antitrust Implications. 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An Overview and Guidelines (2024)The Strength of Weak Ties (1973)Economic Action and Social Structure: The Problem of Embeddedness (1985)Social Capital in the Creation of Human Capital (1988)Network Structure and Knowledge Transfer: The Effects of Cohesion and Range (2003)Structural Cohesion and Embeddedness: A Hierarchical Concept of Social Groups (2003)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Credit Rationing in Markets with Imperfect Information (1981)Financial Intermediation and Delegated Monitoring (1984)Financing Constraints and Corporate Investment (1988)The Effect of Credit Market Competition on Lending Relationships (1995)Relationship Banking: What Do We Know? (2000)Bank regulation and supervision: what works best? (2003)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The qualitative content analysis process (2008)
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References

  • 2008Qualitative Data Analysis17,372 cited
  • 2000Dynamic capabilities: what are they?14,950 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1994The Benefits of Lending Relationships: Evidence from Small Business Data5,434 cited
  • 2000Creating and managing a high-performance knowledge-sharing network: the Toyota case3,569 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1999Embeddedness in the Making of Financial Capital: How Social Relations and Networks Benefit Firms Seeking Financing1,938 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2015Qualitative Data Analysis1,473 cited
  • 1991Entrepreneurship Theory and Practice1,132 cited
  • 2003Relational Embeddedness and Learning: The Case of Bank Loan Managers and Their Clients1,087 cited
  • 1991Personal and extended networks are central to the entrepreneurial process

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1,050 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
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