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The Effect of Waiting Time and Affective Reactions on Customers' Evaluation of Service Quality in a Cafeteria
16 references·5 citing·28 second hop
The Effect of Waiting Time and Affective Reactions on Customers' Evaluation of Service Quality in a Cafeteria (2005)The Effect of Waiting Time and Affective …Advances in Consumer Research (2025)Advances in Consumer ResearchA Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Improving the measurement of service quality (1993)Improving the measurement of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The House of Quality (1988)The House of QualitySERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…From Acts To Dispositions The Attribution Process In Person Perception (1965)From Acts To Dispositions The…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Attracting the millennial customer: the case of food trucks (2022)Attracting the millennial cus…Theme park revenue management with a dual admission policy (2019)Theme park revenue management…The influence of colour of lighting on customers’ waiting time perceptions (2018)The influence of colour of li…Assessing the Relationship Between Waiting Services and Customer Satisfaction in Family Restaurants (2012)Assessing the Relationship Be…Impact of waiting time on tourists satisfaction in a theme park: An empirical investigation (2010)Impact of waiting time on tou…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
this work references cited by second hop

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1965From Acts To Dispositions The Attribution Process In Person Perception3,423 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1988The House of Quality2,266 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited

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  • 1993Improving the measurement of service quality1,197 cited
  • Cited by

    • 2018The influence of colour of lighting on customers’ waiting time perceptions30 cited
    • 2022Attracting the millennial customer: the case of food trucks18 cited
    • 2012Assessing the Relationship Between Waiting Services and Customer Satisfaction in Family Restaurants18 cited
    • 2010Impact of waiting time on tourists satisfaction in a theme park: An empirical investigation17 cited
    • 2019Theme park revenue management with a dual admission policy12 cited