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Importance‐performance analysis as a tool in evaluating town centre management effectiveness
16 references·7 citing·38 second hop
Importance‐performance analysis as a tool in evaluating town centre management effectiveness (2009)Importance‐performance analysis as a tool…Managing performance : international comparisons (2008)Managing performance : intern…Service Management (2004)Service ManagementThe Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Cities and Competitiveness (1999)Cities and CompetitivenessExcitement at the mall: Determinants and effects on shopping response (1998)Excitement at the mall: Deter…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Managing cities: the new urban context (1995)Managing cities: the new urba…The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…The Importance of Servicescapes in Leisure Service Settings (1994)The Importance of Servicescap…Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States, and Nations (1993)Marketing Places: Attracting …City Marketing, Image Reconstruction and Urban Regeneration (1993)City Marketing, Image Reconst…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Importance-Performance Analysis (1977)Importance-Performance Analys…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Exploring the concept of town centre paradigms and how they impact on town centre retail landscapes (2022)Exploring the concept of town…Town Centre Management: Outlook from Portugal (2017)Town Centre Management: Outlo…Factors affecting success of training companies (2017)Factors affecting success of …Small town centre attractiveness: evidence from Sweden (2016)Small town centre attractiven…A Study on the Evaluation of Service Quality and Importance-Performance Analysis in Research Libraries (2016)A Study on the Evaluation of …An Empirical Evaluation of Information Sharing Between Australia-Singapore Beef Organisations in Light of Trust and ICT Diffusion (2014)An Empirical Evaluation of In…Influence of mall attributes and demographics on Indian consumers’ mall involvement behavior: An exploratory study (2012)Influence of mall attributes …Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)A Marketing Approach to the Tourist Experience (2007)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)A measure of service quality for retail stores: Scale development and validation (1996)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)A circumplex model of affect. (1980)Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes (2006)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Customer Experience Management in Retailing: Understanding the Buying Process (2009)Affective Images of Tourism Destinations (1997)A model of destination image formation (1999)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1993Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States, and Nations1,556 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
  • 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
  • 2004Service Management722 cited
  • 1994The Importance of Servicescapes in Leisure Service Settings628 cited
  • 2008Managing performance : international comparisons518 cited
  • 1993City Marketing, Image Reconstruction and Urban Regeneration500 cited
  • 1999Cities and Competitiveness497 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1995Managing cities: the new urban context480 cited
  • Cited by

    • 2016Small town centre attractiveness: evidence from Sweden27 cited
    • 2014An Empirical Evaluation of Information Sharing Between Australia-Singapore Beef Organisations in Light of Trust and ICT Diffusion23 cited
    • 2017Town Centre Management: Outlook from Portugal14 cited
    • 2012Influence of mall attributes and demographics on Indian consumers’ mall involvement behavior: An exploratory study14 cited
    • 2022Exploring the concept of town centre paradigms and how they impact on town centre retail landscapes10 cited
    • 2017Factors affecting success of training companies6 cited
    • 2016A Study on the Evaluation of Service Quality and Importance-Performance Analysis in Research Libraries1 cited