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An investigation of multicultural training practices in the restaurant industry: the training cycle approach
15 references·15 citing·46 second hop
An investigation of multicultural training practices in the restaurant industry: the training cycle approach (2000)An investigation of multicultural trainin…Cultural Diversity and the Performance of Multinational Firms (1997)Cultural Diversity and the Pe…Using Multimedia in Hospitality Training (1993)Using Multimedia in Hospitali…Producing global managers: The need for a new academic paradigm (1993)Producing global managers: Th…Producing Global Managers (1993)Producing Global ManagersManaging cross‐national and intra‐national diversity (1993)Managing cross‐national and i…Cultural diversity in organizations (1993)Cultural diversity in organiz…Managing Hospitality Human Resources (1992)Managing Hospitality Human Re…The multicultural organization (1991)The multicultural organizationSome differences make a difference: Individual dissimilarity and group heterogeneity as correlates of recruitment, promotions, and turnover. 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this work references cited by second hop

References

  • 1984Business Research Methods1,800 cited
  • 1990Cross-Cultural Training Effectiveness: A Review and a Theoretical Framework for Future Research1,300 cited
  • 1991Some differences make a difference: Individual dissimilarity and group heterogeneity as correlates of recruitment, promotions, and turnover.937 cited
  • 1991The multicultural organization839 cited
  • 1989KIRKPATRICK'S LEVELS OF TRAINING CRITERIA: THIRTY YEARS LATER722 cited
  • 1997Cultural Diversity and the Performance of Multinational Firms531 cited
  • 1993Cultural diversity in organizations414 cited
  • 1990Studying Changes in Organizational Design and Effectiveness: Retrospective Event Histories and Periodic Assessments374 cited
  • 1990Matrix management: not a structure, a frame of mind.358 cited
  • 1993Managing cross‐national and intra‐national diversity263 cited
  • 1983Cultures in Contact: Studies in Cross-Cultural Interaction.263 cited
  • 1992Managing Hospitality Human Resources123 cited
  • 1993Producing global managers: The need for a new academic paradigm40 cited
  • 1993Producing Global Managers31 cited
  • 1993Using Multimedia in Hospitality Training16 cited

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Cited by

  • 2017Diversity management research in hospitality and tourism: past, present and future131 cited
  • 2013Best Practices in Diversity Management in Customer Service Organizations101 cited
  • 2006The cultural diversity phenomenon in organisations and different approaches for effective cultural diversity management: a literary review100 cited
  • 2007Managing cultural diversity: opportunities and challenges for Northern Ireland hoteliers83 cited
  • 2003Hourly employee retention in small and medium attractions: the Central Florida example79 cited
  • 2015Perceived organizational diversity and employee behavior60 cited
  • 2018Diversity management: What are the leading hospitality and tourism companies reporting?50 cited
  • 2014Managing language barriers in the workplace: The roles of job demands and resources on turnover intentions43 cited
  • 2005Training Paradox in the Hotel Industry40 cited
  • 2001The unchanging perception of women as managers30 cited
  • 2015Restaurant human resource managers’ attitudes towards workplace diversity, perceptions and definition of ethical hiring25 cited
  • 2013Women in the Hotel Industry: What’s missing from this Picture?23 cited
  • 2012The effect of knowing a second language and experience working with non-English speakers on job performance14 cited
  • 2011An Analysis of a Communication Training Program for Chinese Managers9 cited
  • 2010Preparing Hospitality Students to Lead a Diverse Workforce2 cited