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Assessing human capital in knowledge intensive business services
16 references·1 citing·41 second hop
Assessing human capital in knowledge intensive business services (2011)Assessing human capital in knowledge inte…Intellectual capital in service‐ and product‐oriented companies (2010)Intellectual capital in servi…Intellectual capital measurement: a critical approach (2009)Intellectual capital measurem…Service portraits in service research: a critical review (2005)Service portraits in service …Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies (2005)Innovation in the service sec…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Intellectual capital ROI: a causal map of human capital antecedents and consequents (2002)Intellectual capital ROI: a c…The management, measurement and the reporting of intellectual capital (2001)The management, measurement a…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Doing Critical Management Research (2000)Doing Critical Management Res…Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria (1999)Project management: cost, tim…Human Resource Accounting (1999)Human Resource AccountingOrganizational Learning: A Theory of Action Perspective (1997)Organizational Learning: A Th…Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower (1997)Intellectual Capital: Realizi…Intellectual Capital (1997)Intellectual CapitalThe Clinical Perspective in Fieldwork (1987)The Clinical Perspective in F…Argument and Narration in Organizational Communication (1986)Argument and Narration in Org…Awareness of your own intangible assets (2013)Awareness of your own intangi…A Paradigm for Developing Better Measures of Marketing Constructs (1979)An Evolutionary Theory of Economic Change. (1983)The Knowledge-Creating Company (1995)Which resources matter the most to firm success? An exploratory study of resource-based theory (2004)An empirical investigation of the relationship between intellectual capital and firms’ market value and financial performance (2005)Intellectual capital and business performance in the pharmaceutical sector of Jordan (2010)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Innovation management measurement: A review (2006)National Systems of Innovation (2010)Environmental innovation and R&D cooperation: Empirical evidence from Spanish manufacturing firms (2011)Innovation indicators throughout the innovation process: An extensive literature analysis (2018)Delivering quality service: balancing customer perceptions and expectations (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Service logic revisited: who creates value? And who co‐creates? (2008)Value co-creation in service logic: A critical analysis (2011)Value co-creation: concept and measurement (2014)Measurement of project success (1988)Information Systems: A Management Perspective (1991)Information Systems Success: The Quest for the Dependent Variable (1992)Project Success: A Multidimensional Strategic Concept (2001)Key performance indicators for measuring construction success (2004)A Retrospective look at our Evolving Understanding of Project Success (2005)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Varieties of Discourse: On the Study of Organizations through Discourse Analysis (2000)Identity Regulation as Organizational Control: Producing the Appropriate Individual (2002)The qualitative research interview (2011)The Four Service Marketing Myths (2004)Whither Services Marketing? (2004)Assessing knowledge assets: a review of the models used to measure intellectual capital (2001)Linking two dimensions of entrepreneurial orientation to firm performance (2001)A Knowledge Accessing Theory of Strategic Alliances (2003)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Intellectual capital and business performance in Malaysian industries (2000)Beyond the business case for corporate sustainability (2002)Defining Strategic Communication (2007)
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References

  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 1997Organizational Learning: A Theory of Action Perspective11,111 cited
  • 1997Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower3,073 cited
  • 1999Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria2,413 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
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  • 1987The Clinical Perspective in Fieldwork472 cited
  • 1999Human Resource Accounting390 cited
  • 1986Argument and Narration in Organizational Communication306 cited
  • 2009Intellectual capital measurement: a critical approach

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267 cited
  • 2010Intellectual capital in service‐ and product‐oriented companies193 cited
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    • 2013Awareness of your own intangible assets21 cited