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Comparing Chinese and American attitudes towards complaining
16 references·9 citing·33 second hop
Comparing Chinese and American attitudes towards complaining (2011)Comparing Chinese and American attitudes …Service Management and Marketing (2011)Service Management and Market…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…The effects of customer service on consumer complaining behavior (1995)The effects of customer servi…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Scale Development : Theory and Applications (1991)Scale Development : Theory an…A Critical review of consumer satisfaction (1989)A Critical review of consumer…Attitudes, Personality and Behavior (1988)Attitudes, Personality and Be…Modeling Choices Among Alternative Responses to Dissatisfaction (1984)Modeling Choices Among Altern…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…A technique for measurement of attitudes (1932)A technique for measurement o…The Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study (2023)The Effect of Cognitive Disso…The Behavioral Consequences of Regret, Anger, and Frustration in Service Settings (2019)The Behavioral Consequences o…The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region (2018)The impact of cultural dimens…Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan (2017)Negative Word of Mouse in the…Chinese Outbound Tourism Research (2015)Chinese Outbound Tourism Rese…Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context (2014)Cross-cultural comparison of …Cosmetic buying behavior: examining the effective factors (2014)Cosmetic buying behavior: exa…Hospitality-based critical incidents: a cross-cultural comparison (2013)Hospitality-based critical in…Developing effective communication strategies for the Spanish and Haitian‐Creole‐speaking workforce in hotel companies (2011)Developing effective communic…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1932A technique for measurement of attitudes9,567 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1988Attitudes, Personality and Behavior6,824 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 2011Service Management and Marketing1,414 cited
  • 1995The effects of customer service on consumer complaining behavior437 cited
  • 1984Modeling Choices Among Alternative Responses to Dissatisfaction

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436 cited

Cited by

  • 2015Chinese Outbound Tourism Research143 cited
  • 2017Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan135 cited
  • 2014Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context53 cited
  • 2019The Behavioral Consequences of Regret, Anger, and Frustration in Service Settings46 cited
  • 2014Cosmetic buying behavior: examining the effective factors28 cited
  • 2023The Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study25 cited
  • 2018The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region24 cited
  • 2013Hospitality-based critical incidents: a cross-cultural comparison23 cited
  • 2011Developing effective communication strategies for the Spanish and Haitian‐Creole‐speaking workforce in hotel companies21 cited