Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Dynamic capabilities: the missing link in CRM investments

16 references·16 citing·32 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1991Firm Resources and Sustained Competitive Advantage48,209 cited
2004Firm resources and sustained competitive advantage38,157 cited
1997Dynamic capabilities and strategic management34,723 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1989Building Theories from Case Study Research17,437 cited
2000Dynamic capabilities: what are they?14,950 cited
2003Evolving to a New Dominant Logic for Marketing14,777 cited
2009Building theories from case study research11,299 cited
1997Organizational Learning: A Theory of Action Perspective11,107 cited
1990The Effect of a Market Orientation on Business Profitability7,973 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
1999Strategies for Theorizing from Process Data7,011 cited
1994The Capabilities of Market-Driven Organizations6,532 cited
1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
2003Understanding dynamic capabilities5,311 cited
2001

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Is the Resource-Based "View" a Useful Perspective for Strategic Management Research?

4,459 cited

Cited by

2017Exploring the impact of dynamic capabilities on sustainable supply chain firm's performance using Grey-Analytical Hierarchy Process92 cited
2013The use of organizational capabilities to increase customer value73 cited
2020Sales enablement: conceptualizing and developing a dynamic capability64 cited
2023Growth hacking and international dynamic marketing capabilities: a conceptual framework and research propositions62 cited
2017A Better Way to Manage Customer Experience54 cited
2016Success factors in a CRM strategy: technology is not all46 cited
2020Dimensions of dynamic marketing capability and export performance46 cited
2023Growth hacking: A critical review to clarify its meaning and guide its practical application44 cited
2022Impact of Dynamic Capabilities on Customer Satisfaction through Digital Transformation in the Automotive Sector39 cited
2017Dynamic capabilities in aged care service innovation: the role of social assistive technologies and consumer-directed care strategy38 cited
2021Effect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam38 cited
2014Improving customer retention management through cost-sensitive learning35 cited
2021The influence of dynamic capabilities on startup growth34 cited
2020Investigating the Impact of Big Data Analytics on Perceived Sales Performance: The Mediating Role of Customer Relationship Management Capabilities33 cited
2016Using blueprinting and benchmarking to identify marketing resources that help co-create customer value31 cited
2023Symbiotic association of resources and market-facing capabilities in supply chains as determinants of performance: a resource orchestration perspective31 cited