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Cited by

• 1990Organizational rhetoric and the practice of criticism139 cited
• 2010Crisis Communication, Complexity, and the Cartoon Affair: A Case Study114 cited
• 2008Restoring a reputation: The Duke University lacrosse scandal109 cited
• 2010Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions during Crisis Events107 cited
• 2016What Drives a Firm's Choice of Product Recall Remedy? The Impact of Remedy Cost, Product Hazard, and the CEO105 cited
• 2001Exploring the boundaries of crisis communication: The case of the 1997 red river valley flood101 cited
• 2014Managing a health crisis on Facebook: How the response strategies of apology, sympathy, and information influence public relations95 cited
• 2013“May No Act of Ours Bring Shame”94 cited
• 2011In times of crisis: a corpus approach to the construction of the global financial crisis in annual reports93 cited
• 2003A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 500087 cited
• 1998Expanding the crisis planning function: Introducing elements of risk communication to crisis communication practice85 cited
• 2002Defending the Mercedes A-Class: Combining and Changing Crisis-Response Strategies83 cited
• 1992Exxon and the Valdez accident: A failure in crisis communication