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Trust: looking forward and back

16 references·16 citing·37 second hopsampled

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References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
2017Exchange and Power in Social Life15,909 cited
1958The psychology of interpersonal relations.13,448 cited
1958The Psychology of Interpersonal Relations.11,823 cited
1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
1978Men and Women of the Corporation.7,288 cited
1959Identity and the life cycle6,854 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
1985Trust as a Social Reality4,158 cited
1999How the Mind Works3,738 cited
1999The Role of Emotions in Marketing3,295 cited
1993Calculativeness, Trust, and Economic Organization2,997 cited
1996Developing and Maintaining Trust in Work Relationships2,624 cited
2000Consumer trust in an Internet store2,548 cited
1972Trust and Managerial Problem Solving2,142 cited

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Cited by

2014Shiny happy people buying: the role of emotions on personalized e-shopping140 cited
2011The role of customer affection and trust in loyalty rebuilding after service failure and recovery133 cited
2006The Commitment Mix: Dimensions of Commitment in International Trading Relationships in India131 cited
2017Fundamental transformations of trust and its drivers: A multi-stage approach of business-to-business relationships127 cited
2015Inter-personal and inter-organizational trust in business relationships: An attitude–behavior–outcome model127 cited
2018Adding co-creation as an antecedent condition leading to trust in business-to-business relationships110 cited
2020How corporate social responsibility (CSR) saves a company: The role of gratitude in buffering vindictive consumer behavior from product failures109 cited
2018The influences of relational benefits on repurchase intention in service contexts: the roles of gratitude, trust and commitment103 cited
2007Concerning trust and information91 cited
2012Understanding attractiveness in business relationships — A complete literature review79 cited
2016Affective trust in buyer-seller relationships: a two-dimensional scale78 cited
2017The Internet of Things – Chance and challenge in industrial business relationships66 cited
2011Cognitive and Affective Trust between Australian Exporters and Their Overseas Buyers64 cited
2013The past and the future of business marketing theory61 cited
2015The nature and role of different types of commitment in inter-firm relationship cooperation56 cited
2009Complaint management expectations: An online laddering analysis of small versus large firms53 cited