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Organisational Perception of Customer Satisfaction: Theories and Evidence
16 references·0 citing·35 second hop
Organisational Perception of Customer Satisfaction: Theories and Evidence (2007)Organisational Perception of Customer Sat…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Information Processing View of Organizations: An Exploratory Examination of Fit in the Context of Interorganizational Relationships (2005)Information Processing View o…Social Cognitive Theory: An Agentic Perspective (2001)Social Cognitive Theory: An A…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Self-Efficacy: The Exercise of Control (1999)Self-Efficacy: The Exercise o…Rediscovering Satisfaction (1999)Rediscovering SatisfactionHandbook of educational psychology (1997)Handbook of educational psych…Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Going to Extremes: Managing S…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Impact of conceptions of ability on self-regulatory mechanisms and complex decision making. (1989)Impact of conceptions of abil…A Critical review of consumer satisfaction (1989)A Critical review of consumer…Strategic Management in an Enacted World (1985)Strategic Management in an En…Research in Organizational Behavior (1984)Research in Organizational Be…The social psychology of organizing (1969)The social psychology of orga…Attitudes versus Actions: The Relationship of Verbal and Overt Behavioral Responses to Attitude Objects (1969)Exploration and Exploitation in Organizational Learning (1991)A Dynamic Theory of Organizational Knowledge Creation (1994)Managing Legitimacy: Strategic and Institutional Approaches (1995)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Constitution of Society. Outline of the Theory of Structuration (1984)Perceived Self-Efficacy in Cognitive Development and Functioning (1993)Health Promotion by Social Cognitive Means (2004)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Mechanisms Linking Social Ties and Support to Physical and Mental Health (2011)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Social Identity Theory and the Organization (1989)Social Identity Theory and the Organization (1989)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Developing and validating a multidimensional consumer-based brand equity scale (2001)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Expectancy–Value Theory of Achievement Motivation (2000)The Role of Goal Orientation in Self-Regulated Learning (2000)The Power of Feedback (2007)
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References

  • 1999Self-Efficacy: The Exercise of Control46,836 cited
  • 2001Social Cognitive Theory: An Agentic Perspective15,906 cited
  • 1984Research in Organizational Behavior11,176 cited
  • 1969The social psychology of organizing10,747 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1997Handbook of educational psychology4,850 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,136 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,290 cited
  • 1989Impact of conceptions of ability on self-regulatory mechanisms and complex decision making.1,556 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 1985Strategic Management in an Enacted World1,112 cited
  • 1995Going to Extremes: Managing Service Encounters and Assessing Provider Performance794 cited
  • 1999Rediscovering Satisfaction689 cited

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2005
Information Processing View of Organizations: An Exploratory Examination of Fit in the Context of Interorganizational Relationships
619 cited

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