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Consumer intentions to use a service category

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References

1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
1980Understanding Attitudes and Predicting Social Behavior25,805 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1979Review of Psychometric theory (2nd ed.).11,425 cited
1973The nature of human values10,141 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
1987Dimensions of Consumer Expertise4,373 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
1981Attitudes and Persuasion: Classic and Contemporary Approaches3,368 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1971The Theory of Buyer Behavior2,797 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
1977Breaking Free from Product Marketing2,056 cited
1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited

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1983Classifying Services to Gain Strategic Marketing Insights1,994 cited

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