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Issues of gender and servicescape: marketing UK public houses to women

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1980The Marketing of Services363 cited
1987Servuction : le marketing des services264 cited
1982Marketing Services by Managing the Environment260 cited

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2006Deviant Customer Behavior: An Exploration of Frontline Employee Tactics255 cited
2017When fellow customers behave badly: Witness reactions to employee mistreatment by customers.127 cited
2006Emerging markets in black South African townships49 cited
2014RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics46 cited
2015Other customer age: exploring customer age-difference related CCI33 cited
1997It’s business doing pleasure with you: Sh! A women’s sex shop case26 cited
1998Thinking the thoughts they do: symbolism and meaning in the consumer experience of the “British pub”24 cited
2019Managing customer-to-customer interaction (CCI) – insights from the frontline24 cited
2005Interactions between Service Customers : Managing On-Site, Customer-to-Customer, Interactions for Service Advantage

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21 cited

2020Creating family-friendly pub experiences: A composite data study18 cited

2008Polish nightclubs and bars: Management insights into what customers really want15 cited

2011A comparison of service experience on repatronage intention between department stores and hypermarkets in Taiwan14 cited

2000Erratum10 cited

2007Women customers in pubs: still a business opportunity8 cited