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Analysis of customer churn behavior in digital libraries
15 references·0 citing·44 second hop
Analysis of customer churn behavior in digital libraries (2014)Analysis of customer churn behavior in di…Science vs social science (2010)Science vs social scienceInformation‐seeking behavior of the social sciences faculty at Kuwait University (2010)Information‐seeking behavior …Student digital information‐seeking behaviour in context (2009)Student digital information‐s…Customer switching behaviour in Greek banking services using survival analysis (2008)Customer switching behaviour …A reference model for customer-centric data mining with support vector machines (2008)A reference model for custome…Mining for trigger events with survival analysis (2007)Mining for trigger events wit…Identifying cross‐selling opportunities, using lifestyle segmentation and survival analysis (2007)Identifying cross‐selling opp…Customer attrition analysis for financial services using proportional hazard models (2003)Customer attrition analysis f…Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors (2001)Customer Switching Behavior i…Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Customer Satisfaction Cues To…Automated Cellular Modeling and Prediction on a Large Scale (2000)Automated Cellular Modeling a…Retention sans frontieres: issues for financial service retailers (1999)Retention sans frontieres: is…Towards a comprehensive taxonomy and model of consumer complaining behaviour (1998)Towards a comprehensive taxon…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Zero defections: quality comes to services. 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References

  • 1990Zero defections: quality comes to services.5,373 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior629 cited
  • 2001Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors527 cited
  • 2003Customer attrition analysis for financial services using proportional hazard models430 cited
  • 2008A reference model for customer-centric data mining with support vector machines86 cited
  • 2009Student digital information‐seeking behaviour in context84 cited
  • 2000Automated Cellular Modeling and Prediction on a Large Scale80 cited
  • 1999Retention sans frontieres: issues for financial service retailers80 cited
  • 1998Towards a comprehensive taxonomy and model of consumer complaining behaviour76 cited
  • 2007Identifying cross‐selling opportunities, using lifestyle segmentation and survival analysis60 cited
  • 2008Customer switching behaviour in Greek banking services using survival analysis53 cited
  • 2010Information‐seeking behavior of the social sciences faculty at Kuwait University30 cited
  • 2007Mining for trigger events with survival analysis27 cited

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  • 2010Science vs social science25 cited
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