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Expectations, satisfaction and loyalty in health and fitness clubs

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References

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1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
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2000Should We Delight the Customer?712 cited
2000

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Transaction‐specific satisfaction and overall satisfaction: an empirical analysis

620 cited

2002The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre402 cited

2004The role of emotional satisfaction in service encounters327 cited

Cited by

2021How Does Service Environment Enhance Consumer Loyalty in the Sport Fitness Industry? The Role of Servicescape, Cosumption Motivation, Emotional and Flow Experiences39 cited
2017Strategic framework of fitness clubs based on quality dimensions: the blue ocean strategy approach39 cited
2015The role of emotions on consumers' satisfaction within the fitness context38 cited
2021The influence of brand experience on satisfaction, uncertainty and brand loyalty: a focus on the golf club industry23 cited