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Identifying the components of effective service advertisements
16 references·16 citing·46 second hopsampled
Identifying the components of effective service advertisements (2008)Identifying the components of effective s…Consumer Information Search Revisited: Theory and Empirical Analysis (1997)Consumer Information Search R…Advertising communications & promotion management (1997)Advertising communications & …The Information Content of Advertising: A Meta-Analysis (1996)The Information Content of Ad…A Proposed Model of External Consumer Information Search (1996)A Proposed Model of External …Value-Expressive versus Utilitarian Advertising Appeals: When and Why to Use Which Appeal (1991)Value-Expressive versus Utili…Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity (1991)Content-Analysis Research: An…The role of attitude objects in attitude functions (1990)The role of attitude objects …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…How Advertising Works : A Planning Model Revisited (1986)How Advertising Works : A Pla…Source factors and the elaboration likelihood model of persuasion (1984)Source factors and the elabor…Informational and Transformational Advertising: the Differential Effects of Time (1984)Informational and Transformat…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …An Applied Service Marketing Theory (1982)An Applied Service Marketing …Content Analysis in Consumer Research (1977)Content Analysis in Consumer …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…An Analysis of Information Content in Television Advertising (1977)An Analysis of Information Co…The impact of pronoun choices on consumer engagement actions: Exploring top global brands' social media communications (2020)The impact of pronoun choices…Redefining Rational and Emotional Advertising Appeals as Available Processing Resources: Toward an Information Processing Perspective (2019)Redefining Rational and Emoti…Stories and metaphors in retail selling (2018)Stories and metaphors in reta…Religious symbolism in Islamic financial service advertisements (2018)Religious symbolism in Islami…Communicating value to enhance service visualization (2018)Communicating value to enhanc…Evaluating Facebook brand content popularity for service versus goods offerings (2017)Evaluating Facebook brand con…Emotional appeals in UK business-to-business financial services advertisements (2017)Emotional appeals in UK busin…Children perceptions of emotional and rational appeals in social advertisements (2017)Children perceptions of emoti…Advertising and country-of-origin images as sources of brand equity and the moderating role of brand typicality (2017)Advertising and country-of-or…Effects of Various Types of Cause-Related Marketing (CRM) Ad Appeals on Consumers' Visual Attention, Perceptions, and Purchase Intentions (2016)Effects of Various Types of C…The Effectiveness of Comparative Versus Non-Comparative Advertising (2015)The Effectiveness of Comparat…Improving integrated marketing communications practices: A comparison of objectives and results (2015)Improving integrated marketin…Effects of message appeal and service type in CSR communication strategies (2015)Effects of message appeal and…Does advertising strategy matter in influencing mutual fund purchase? (2015)Does advertising strategy mat…Spreading the word through likes on Facebook (2013)Spreading the word through li…Are services advertised differently? An empirical examination (2010)Are services advertised diffe…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Self-Concept in Consumer Behavior: A Critical Review (1982)Measuring the Involvement Construct (1985)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)The role of consumer–brand identification in building brand relationships (2011)Creative Strategies in Social Media Marketing: An Exploratory Study of Branded Social Content and Consumer Engagement (2014)Advances in Consumer Research (2025)The Impact of Television Advertising: Learning Without Involvement (1965)A Generic Concept of Marketing (1972)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Reliability of Content Analysis: The Case of Nominal Scale Coding (1955)The general inquirer: A computer approach to content analysis. (1966)Content Analysis for the Social Sciences and Humanities. (1970)Market-Oriented Ethnography: Interpretation Building and Marketing Strategy Formulation (1994)A Content Analysis of the Content Analysis Literature in Organization Studies: Research Themes, Data Sources, and Methodological Refinements (2007)How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter? (2012)A Coefficient of Agreement for Nominal Scales (1960)Statistical principles in experimental design. (1962)Content Analysis: An Introduction to its Methodology. (1984)Conducting content‐analysis based literature reviews in supply chain management (2012)Demystifying Content Analysis (2020)Intercoder Reliability in Qualitative Research: Debates and Practical Guidelines (2020)Dimensions of Consumer Expertise (1987)External Search Effort: An Investigation Across Several Product Categories (1987)Consumer perceived risk: conceptualisations and models (1999)Understanding online purchase intentions: contributions from technology and trust perspectives (2003)Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)The Theory of Buyer Behavior (1971)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Looking for Information: A Survey of Research on Information Seeking, Needs, and Behavior (2016)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)Measuring Service Quality in the Travel and Tourism Industry (1991)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Content Analysis in Consumer Research2,310 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1991Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity1,523 cited
  • 1997Consumer Information Search Revisited: Theory and Empirical Analysis782 cited
  • 1982An Applied Service Marketing Theory771 cited
  • 1991Value-Expressive versus Utilitarian Advertising Appeals: When and Why to Use Which Appeal763 cited
  • 1996A Proposed Model of External Consumer Information Search590 cited
  • 1977An Analysis of Information Content in Television Advertising588 cited
  • 1990The role of attitude objects in attitude functions491 cited
  • 1984Source factors and the elaboration likelihood model of persuasion476 cited
  • 1997Advertising communications & promotion management429 cited
  • 1984Informational and Transformational Advertising: the Differential Effects of Time371 cited
  • 1986How Advertising Works : A Planning Model Revisited

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361 cited
  • 1996The Information Content of Advertising: A Meta-Analysis349 cited
  • Cited by

    • 2013Spreading the word through likes on Facebook227 cited
    • 2015Effects of message appeal and service type in CSR communication strategies159 cited
    • 2020The impact of pronoun choices on consumer engagement actions: Exploring top global brands' social media communications132 cited
    • 2017Evaluating Facebook brand content popularity for service versus goods offerings109 cited
    • 2017Emotional appeals in UK business-to-business financial services advertisements50 cited
    • 2019Redefining Rational and Emotional Advertising Appeals as Available Processing Resources: Toward an Information Processing Perspective42 cited
    • 2016Effects of Various Types of Cause-Related Marketing (CRM) Ad Appeals on Consumers' Visual Attention, Perceptions, and Purchase Intentions39 cited
    • 2015Improving integrated marketing communications practices: A comparison of objectives and results36 cited
    • 2018Religious symbolism in Islamic financial service advertisements24 cited
    • 2010Are services advertised differently? An empirical examination23 cited
    • 2017Advertising and country-of-origin images as sources of brand equity and the moderating role of brand typicality21 cited
    • 2018Stories and metaphors in retail selling21 cited
    • 2017Children perceptions of emotional and rational appeals in social advertisements21 cited
    • 2015The Effectiveness of Comparative Versus Non-Comparative Advertising18 cited
    • 2018Communicating value to enhance service visualization17 cited
    • 2015Does advertising strategy matter in influencing mutual fund purchase?17 cited