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Role stress, burnout and their effects on frontline hotel employees' job performance: evidence from Northern Cyprus
16 references·16 citing·36 second hopsampled
Role stress, burnout and their effects on frontline hotel employees' job performance: evidence from Northern Cyprus (2007)Role stress, burnout and their effects on…Using the job demands‐resources model to predict burnout and performance (2004)Using the job demands‐resourc…The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory (2001)The Influence of Culture, Com…Emotional exhaustion as a predictor of job performance and voluntary turnover. (1998)Emotional exhaustion as a pre…Common Methods Bias: Does Common Methods Variance Really Bias Results? (1998)Common Methods Bias: Does Com…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…A meta-analytic examination of the correlates of the three dimensions of job burnout. (1996)A meta-analytic examination o…A Review and an Integration of Research on Job Burnout (1993)A Review and an Integration o…Research Methods in Social Relations (1992)Research Methods in Social Re…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings (1985)A meta-analysis and conceptua…The measurement of experienced burnout (1981)The measurement of experience…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism (2021)Burnout or boreout: A meta-an…Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020)Emotional exhaustion and its …Workforce development: understanding task-level job demands-resources, burnout, and performance in unskilled construction workers (2019)Workforce development: unders…Workplace incivility as a moderator of the relationships between polychronicity and job outcomes (2018)Workplace incivility as a mod…Coaching and employee organizational citizenship behaviours: The role of procedural justice climate (2016)Coaching and employee organiz…Building customer satisfaction with tour leaders: the roles of customer trust, justice perception, and cooperation in group package tours (2016)Building customer satisfactio…Determinants and effects of employee’s creative self-efficacy on innovative activities (2014)Determinants and effects of e…The effects of work overload and work‐family conflict on job embeddedness and job performance (2013)The effects of work overload …Promoting frontline employees' quality of life: Leisure benefit systems and work-to-leisure conflicts (2013)Promoting frontline employees…Service quality and turnover intentions as perceived by employees (2011)Service quality and turnover …Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure (2011)Effects of culinary employees…Affectivity and organizational politics as antecedents of burnout among frontline hotel employees (2011)Affectivity and organizationa…Burnout processes in non-clinical health service encounters (2010)Burnout processes in non-clin…Symptoms of burnout and service recovery performance (2009)Symptoms of burnout and servi…Role Stress, Emotional Exhaustion, and Turnover Intentions: Does Organizational Tenure in Hotels Matter? (2009)Role Stress, Emotional Exhaus…Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees (2009)Job resourcefulness, symptoms…Self-Efficacy: The Exercise of Control (1999)Understanding the association between socioeconomic status and physical health: Do negative emotions play a role? (2003)Burnout in Organizational Life (2004)Sources of social support and burnout: A meta-analytic test of the conservation of resources model. (2006)Stress: Appraisal and Coping (2013)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Burnout and work engagement among teachers (2005)The role of personal resources in the job demands-resources model. (2007)Towards a model of work engagement (2008)The Framing of Decisions and the Psychology of Choice (1981)Burnout and Engagement in University Students (2002)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Early predictors of job burnout and engagement. (2008)Construct validity in psychological tests. (1955)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Staff Burn‐Out (1974)Development of the Job Diagnostic Survey. (1975)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Social Foundations of Thought and Action : A Social Cognitive Theory (1985)Stress, social support, and the buffering hypothesis. (1985)Self-Reports in Organizational Research: Problems and Prospects (1986)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Well-being : the foundations of hedonic psychology (1999)The job demands-resources model of burnout. (2001)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 2001The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory7,113 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 1996A meta-analytic examination of the correlates of the three dimensions of job burnout.3,258 cited
  • 1993A Review and an Integration of Research on Job Burnout2,618 cited
  • 2004Using the job demands‐resources model to predict burnout and performance2,564 cited
  • 1992Research Methods in Social Relations2,081 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1985A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings1,818 cited
  • 1998Emotional exhaustion as a predictor of job performance and voluntary turnover.1,680 cited
  • 1998

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Common Methods Bias: Does Common Methods Variance Really Bias Results?
1,380 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • Cited by

    • 2013The effects of work overload and work‐family conflict on job embeddedness and job performance270 cited
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    • 2020Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support119 cited
    • 2014Determinants and effects of employee’s creative self-efficacy on innovative activities101 cited
    • 2010Burnout processes in non-clinical health service encounters101 cited
    • 2009Role Stress, Emotional Exhaustion, and Turnover Intentions: Does Organizational Tenure in Hotels Matter?97 cited
    • 2011Service quality and turnover intentions as perceived by employees96 cited
    • 2009Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees94 cited
    • 2018Workplace incivility as a moderator of the relationships between polychronicity and job outcomes90 cited
    • 2019Workforce development: understanding task-level job demands-resources, burnout, and performance in unskilled construction workers90 cited
    • 2011Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure81 cited
    • 2011Affectivity and organizational politics as antecedents of burnout among frontline hotel employees80 cited
    • 2009Symptoms of burnout and service recovery performance77 cited
    • 2016Coaching and employee organizational citizenship behaviours: The role of procedural justice climate76 cited
    • 2016Building customer satisfaction with tour leaders: the roles of customer trust, justice perception, and cooperation in group package tours72 cited
    • 2021Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism70 cited