Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Modelling the consequences of e‐service quality

16 references·16 citing·38 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1992Alternative Ways of Assessing Model Fit27,192 cited
1996The Behavioral Consequences of Service Quality11,994 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
2004E-S-QUAL3,962 cited
2000Technology Readiness Index (Tri)3,320 cited
1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
1999Building consumer trust online2,131 cited
2001A Trust Model for Consumer Internet Shopping

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,011 cited

2000E-satisfaction: an initial examination2,007 cited

Cited by

2017Customer engagement and online reviews336 cited
2015Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping: The reciprocating role of participation130 cited
2012Critical review of the e-loyalty literature: a purchase-centred framework104 cited
2010A proposed instrument dimensions for measuring e-government service quality99 cited
2014Rebuilding public trust in government administrations through e-government actions69 cited
2012Examining the antecedents of e-loyalty intention in an online reservation environment61 cited
2017Does mIM experience affect satisfaction with and loyalty toward O2O services?59 cited
2015Building Patient Loyalty in Healthcare Services58 cited
2012Optimizing the Online Channel in Professional Sport to Create Trusting and Loyal Consumers: The Role of the Professional Sports Team Brand and Service Quality58 cited
2013Islamic Bank Service Quality and Trust: Study on Islamic Bank in Makassar Indonesia57 cited
2020A combined AHP–TOPSIS–DEMATEL approach for evaluating success factors of e-service quality: an experience from Indian banking industry53 cited
2011Automated service quality as a predictor of customers' commitment50 cited
2013A study of mediating effect of trust on customer satisfaction and customer loyalty relationship in Malaysian rural tourism49 cited
2018Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view48 cited
2012Assessing e-service quality: the current state of E-S-QUAL46 cited
2020Online Service Quality Determinants and E-trust in Internet Shopping: A Psychometric Approach41 cited