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Conversations during purchase consideration: sales assistants and customers

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2017Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

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2017The effects of store environment elements on customer-to-customer interactions involving older shoppers49 cited

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2014RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics46 cited

2009Customer participation in the service process: a model and research propositions46 cited

1999“What sort of soil do rhododendrons like?” ‐ comparing customer and employee responses to requests for product‐related information44 cited

2016Exploring sustained participation in firm-hosted communities in China: the effects of social capital and active degree42 cited

2013Les rôles des ‘co-clients’ et leurs mécanismes d’influence sur la satisfaction globale durant une expérience de service42 cited

2011A Field Experimental Investigation of Managerially Facilitated Consumer-to-Consumer Interaction38 cited

2007Strangers in the night: speeddating, CCI and service businesses37 cited

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