References

• 1977Self-efficacy: Toward a unifying theory of behavioral change.43,875 cited
• 1977Self-efficacy: Toward a unifying theory of behavioral change.35,363 cited
• 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
• 1975Development of the Job Diagnostic Survey.7,244 cited
• 1988The Empowerment Process: Integrating Theory and Practice4,310 cited
• 1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
• 1978Self-efficacy: Toward a unifying theory of behavioural change?2,039 cited
• 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
• 1996SOCIAL STRUCTURAL CHARACTERISTICS OF PSYCHOLOGICAL EMPOWERMENT.1,809 cited
• 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
• 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
• 1996A new look at psychological climate and its relationship to job involvement, effort, and performance.1,460 cited
• 2003Relationships between psychological climate perceptions and work outcomes: a meta‐analytic review1,046 cited
• 2000Comprehensive criteria to judge validity and reliability of qualitative research within the realism paradigm