Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark

4 references·16 citing·46 second hop

FromToDepth

this work references cited by second hop

References

1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1990Zero defections: quality comes to services.5,373 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited

Cited by

2007The Role of Corporate Reputation in Determining Investor Satisfaction and Loyalty283 cited
2006A cross‐industry comparison of customer satisfaction220 cited
2006Robustness testing of PLS, LISREL, EQS and ANN-based SEM for measuring customer satisfaction216 cited
2007Determinants of customer loyalty in the wireless telecommunications industry206 cited
2012Satisfaction and trust on customer loyalty: a PLS approach198 cited
2003The conceptual development of customer loyalty measurement: A proposed scale189 cited
2003Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system187 cited
2018Antecedents of consumers’ Halal brand purchase intention: an integrated approach186 cited
2013A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index185 cited
2019Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

162 cited

2004Service quality and marketing performance in business‐to‐business markets: exploring the mediating role of client satisfaction157 cited

2001Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions139 cited

2021Construction of a service quality scale for the online food delivery industry130 cited

2005A multiple‐item scale for measuring customer loyalty development124 cited

2009A transformation function corresponding to IPA and gap analysis114 cited

2002Customer satisfaction in European food retailing110 cited