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Improving the house of quality with maximum difference scaling
16 references·2 citing·41 second hop
Improving the house of quality with maximum difference scaling (2012)Improving the house of quality with maxim…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…EMPLOYING LATENT CLASS REGRESSION ANALYSIS TO EXAMINE LOGISTICS THEORY: AN APPLICATION OF TRUCK DRIVER RETENTION (2008)EMPLOYING LATENT CLASS REGRES…Strategic planning using QFD (2005)Strategic planning using QFDNeed-based segmentation and customized communication strategies in a complex-commodity industry (2003)Need-based segmentation and c…Best practices in identifying customer-driven improvement opportunities (2002)Best practices in identifying…A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment (2002)A fuzzy AHP approach to the d…A comparison of quality function deployment and conjoint analysis in new product design (2002)A comparison of quality funct…Translating customers’ voices into operations requirements ‐ A QFD application in higher education (2001)Translating customers’ voices…Business to Business Market Segmentation (2001)Business to Business Market S…Methods and techniques to help quality function deployment (QFD) (2000)Methods and techniques to hel…Market-Based Management: Strategies for Growing Customer Value and Profitability (1999)Market-Based Management: Stra…Forming teams: an analytical approach (1999)Forming teams: an analytical …The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Segmentation and Positioning for Strategic Marketing Decisions (1996)Segmentation and Positioning …Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (1996)Know Your Customer: New Appro…Loyalty-based management. (1993)Loyalty-based management.Quality function deployment: exploiting interrelationships for progressive prioritization (2020)Quality function deployment: …Enhancing prioritisation of technical attributes in quality function deployment (2015)Enhancing prioritisation of t…The Analytic Hierarchy Process (1985)The House of Quality (1988)The Voice of the Customer (1993)A fuzzy AHP application in government-sponsored R&D project selection (2006)Integrated analytic hierarchy process and its applications – A literature review (2007)Fuzzy Multicriteria Decision-Making: A Literature Review (2015)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research (1992)Back-propagation neural network based importance–performance analysis for determining critical service attributes (2006)A gap analysis model for improving airport service quality (2011)International Journal of Computer and Electrical Engineering (2012)Fuzzy sets (1965)Design and marketing of new products (1980)Fuzzy sets (1996)A fuzzy quality function deployment system for buildable design decision-makings (2003)Fuzzy group decision-making to multiple preference formats in quality function deployment (2006)Overview of the Application of “Fuzzy Techniques” in Construction Management Research (2009)Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services (1992)Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing? (2008)Service quality in higher education (2009)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Quality function deployment (2012)Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships (2004)The impacts of product modularity on competitive capabilities and performance: An empirical study (2006)Marketing for Higher Education: A Relationship Marketing Approach (2008)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Bundling sport events with the host destination (2004)The Development and Validation of a Scale Measuring Consumer/Customer-Derived Generic Typology of Positioning Strategies (2004)Market Segmentation in Practice: Review of Empirical Studies, Methodological Assessment, and Agenda for Future Research (2008)Value in business markets: What do we know? Where are we going? (2005)Relationship value and relationship quality (2006)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Development of a Scale to Measure Memorable Tourism Experiences (2010)
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References

  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1993Loyalty-based management.1,317 cited
  • 1996Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction796 cited
  • 2002A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment394 cited
  • 1999Market-Based Management: Strategies for Growing Customer Value and Profitability366 cited
  • 2000Methods and techniques to help quality function deployment (QFD)258 cited
  • 1996Segmentation and Positioning for Strategic Marketing Decisions195 cited
  • 2001Translating customers’ voices into operations requirements ‐ A QFD application in higher education177 cited
  • 2002Best practices in identifying customer-driven improvement opportunities152 cited
  • 2002A comparison of quality function deployment and conjoint analysis in new product design143 cited
  • 1999Forming teams: an analytical approach141 cited
  • 2001Business to Business Market Segmentation122 cited
  • 2005Strategic planning using QFD74 cited
  • 2003Need-based segmentation and customized communication strategies in a complex-commodity industry

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72 cited
  • 2008EMPLOYING LATENT CLASS REGRESSION ANALYSIS TO EXAMINE LOGISTICS THEORY: AN APPLICATION OF TRUCK DRIVER RETENTION68 cited
  • Cited by

    • 2015Enhancing prioritisation of technical attributes in quality function deployment11 cited
    • 2020Quality function deployment: exploiting interrelationships for progressive prioritization10 cited