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Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard
12 references·9 citing·31 second hop
Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard (2001)Measuring performance in Dumfries and Gal…Supporting the balanced scorecard (1998)Supporting the balanced score…Putting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Linking the balanced scorecard to strategy (1997)Linking the balanced scorecar…Designing performance measures: a structured approach (1997)Designing performance measure…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Performance measurement in service businesses revisited (1996)Performance measurement in se…Linking the Balanced Scorecard to Strategy (1996)Linking the Balanced Scorecar…STRATEGIC CONTROL AND PERFORMANCE MEASUREMENT (1995)STRATEGIC CONTROL AND PERFORM…Public service performance evaluation: A strategic perspective (1993)Public service performance ev…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Soft Systems Methodology in Action (1991)Soft Systems Methodology in A…The role of organisational culture and leadership style in performance measurement and management: a longitudinal case study (2022)The role of organisational cu…Relevance Assumed: A Case Study of Balanced Scorecard Development Using System Dynamics (2017)Relevance Assumed: A Case Stu…Institutional Logics in Police Performance Indicator Development: A Comparative Case Study of Spain and Finland (2015)Institutional Logics in Polic…Instruments and methods for the integration of company's strategic goals and key performance indicators (2013)Instruments and methods for t…Performance measurement and management in Portuguese law enforcement (2012)Performance measurement and m…Developing a performance management system using soft systems methodology: A Chinese case study (2012)Developing a performance mana…What has been said, and what remains to be said, about the balanced scorecard? * (2011)What has been said, and what …Use of performance measurement in the ublic sector: the case of the police service (2008)Use of performance measuremen…An exploratory study on accounting for quality management in China (2002)An exploratory study on accou…The balanced scorecard--measures that drive performance. (1992)Implementing performance measurement systems: a literature review (2003)A review of performance measurement: Towards performance management (2005)Challenges in transforming manufacturing organisations into product‐service providers (2010)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Using conjoint analysis to determine the relative importance of service attributes measured in customer satisfaction surveys (1997)TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009)Steering Manufacturing Firms towards Service Business Model Innovation (2013)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Performance measurement system design (1995)Management control systems and strategy: A critical review (1997)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Investigating Information Systems with Action Research (1999)Soft systems methodology: a thirty year retrospective (2000)Combining IS Research Methods: Towards a Pluralist Methodology (2001)Applying the Balanced Scorecard Concept: An Experience Report (2001)Strategy, Choice of Performance Measures, and Performance (2006)Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard (2011)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Measuring organizational performance: beyond the triple bottom line (2006)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Assessing some distinctive dimensions of performance feedback information in high performing plants (2000)Performance measurement in facilities management: driving innovation? (2008)Creating sustainable fresh produce supply chains by managing uncertainties (2018)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1991Soft Systems Methodology in Action3,414 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 1996Linking the Balanced Scorecard to Strategy1,815 cited
  • 1997Designing performance measures: a structured approach600 cited
  • 1997Linking the balanced scorecard to strategy408 cited
  • 1996Performance measurement in service businesses revisited179 cited
  • 1995STRATEGIC CONTROL AND PERFORMANCE MEASUREMENT82 cited
  • 1993Public service performance evaluation: A strategic perspective60 cited
  • 1998Supporting the balanced scorecard58 cited

Cited by

  • 2015Institutional Logics in Police Performance Indicator Development: A Comparative Case Study of Spain and Finland47 cited
  • 2012Developing a performance management system using soft systems methodology: A Chinese case study46 cited
  • 2013Instruments and methods for the integration of company's strategic goals and key performance indicators

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32 cited
  • 2022The role of organisational culture and leadership style in performance measurement and management: a longitudinal case study29 cited
  • 2011What has been said, and what remains to be said, about the balanced scorecard? *29 cited
  • 2002An exploratory study on accounting for quality management in China28 cited
  • 2017Relevance Assumed: A Case Study of Balanced Scorecard Development Using System Dynamics25 cited
  • 2012Performance measurement and management in Portuguese law enforcement14 cited
  • 2008Use of performance measurement in the ublic sector: the case of the police service7 cited