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Managing customer loyalty in liberalized residential energy markets: The impact of energy branding
16 references·14 citing·38 second hop
Managing customer loyalty in liberalized residential energy markets: The impact of energy branding (2006)Managing customer loyalty in liberalized …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Impure Altruism and Donations to Public Goods: A Theory of Warm-Glow Giving (1990)Impure Altruism and Donations…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Startups versus incumbents in ‘green’ industry transformations: A comparative study of business model archetypes in the electrical power sector (2021)Startups versus incumbents in…A Multidimensional Model of Sustainable Renewable Energy Linking Purchase Intentions, Attitude and User Behavior in Nigeria (2021)A Multidimensional Model of S…Sustainable development and consumption: The role of trust for switching towards green energy (2020)Sustainable development and c…MARKA GÜVENİ VE MARKA ÖZDEŞLEŞMESİNİN MARKA EVANGELİZMİ ÜZERİNDEKİ ETKİSİ (2020)MARKA GÜVENİ VE MARKA ÖZDEŞLE…Measuring Industrial Customer Satisfaction: The Case of the Natural Gas Market in Greece (2019)Measuring Industrial Customer…Linking of Egoistic, Altruistic, and Biospheric Values to Green Loyalty: The Role of Green Functional Benefit, Green Monetary Cost and Green Satisfaction (2019)Linking of Egoistic, Altruist…Consumers’ intention-based influence factors of renewable power generation technology utilization: A structural equation modeling approach (2019)Consumers’ intention-based in…Science Literacy or Value Predisposition? A Meta-Analysis of Factors Predicting Public Perceptions of Benefits, Risks, and Acceptance of Nuclear Energy (2018)Science Literacy or Value Pre…Public opinion on renewable energy technologies and climate change in Peninsular Malaysia (2017)Public opinion on renewable e…Branding Instead of Product Innovation: A Study on the Brand Personalities of the UK's Electricity Market (2017)Branding Instead of Product I…Shopping centre customer service: creating customer satisfaction and loyalty (2014)Shopping centre customer serv…Factors influencing the public intention to use renewable energy technologies in South Korea: Effects of the Fukushima nuclear accident (2013)Factors influencing the publi…Building customer trust and loyalty: an empirical study in a retailing context (2010)Building customer trust and l…Corporate dynamic transparency: the new ICT-driven ethics? 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References

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  • 1990Impure Altruism and Donations to Public Goods: A Theory of Warm-Glow Giving

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5,817 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • Cited by

    • 2013Factors influencing the public intention to use renewable energy technologies in South Korea: Effects of the Fukushima nuclear accident191 cited
    • 2018Science Literacy or Value Predisposition? A Meta-Analysis of Factors Predicting Public Perceptions of Benefits, Risks, and Acceptance of Nuclear Energy138 cited
    • 2019Consumers’ intention-based influence factors of renewable power generation technology utilization: A structural equation modeling approach135 cited
    • 2017Public opinion on renewable energy technologies and climate change in Peninsular Malaysia132 cited
    • 2009Corporate dynamic transparency: the new ICT-driven ethics?131 cited
    • 2010Building customer trust and loyalty: an empirical study in a retailing context106 cited
    • 2014Shopping centre customer service: creating customer satisfaction and loyalty78 cited
    • 2021Startups versus incumbents in ‘green’ industry transformations: A comparative study of business model archetypes in the electrical power sector75 cited
    • 2020Sustainable development and consumption: The role of trust for switching towards green energy42 cited
    • 2017Branding Instead of Product Innovation: A Study on the Brand Personalities of the UK's Electricity Market37 cited
    • 2019Measuring Industrial Customer Satisfaction: The Case of the Natural Gas Market in Greece35 cited
    • 2021A Multidimensional Model of Sustainable Renewable Energy Linking Purchase Intentions, Attitude and User Behavior in Nigeria31 cited
    • 2019Linking of Egoistic, Altruistic, and Biospheric Values to Green Loyalty: The Role of Green Functional Benefit, Green Monetary Cost and Green Satisfaction21 cited
    • 2020MARKA GÜVENİ VE MARKA ÖZDEŞLEŞMESİNİN MARKA EVANGELİZMİ ÜZERİNDEKİ ETKİSİ12 cited