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Organisational culture of customer care: market orientation and service quality
16 references·6 citing·33 second hop
Organisational culture of customer care: market orientation and service quality (2007)Organisational culture of customer care: …Logistics Research Methods: Employing Structural Equation Modeling to Test for Construct Validity (1999)Logistics Research Methods: E…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Development and Validation of TQM Implementation Constructs (1996)Development and Validation of…MARKOR: A Measure of Market Orientation (1993)MARKOR: A Measure of Market O…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases (1990)Measuring Organizational Cult…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…In search of excellence: Lessons from America's best- run companies (1983)In search of excellence: Less…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Going green: how do green supply chain management and green training influence firm performance? Evidence from a developing country (2023)Going green: how do green sup…Sensitivity about inventory leanness (2020)Sensitivity about inventory l…The Influence of Unrelated and Related Diversification on Fraudulent Reporting (2013)The Influence of Unrelated an…A Review on the Market Orientation Evolution (2012)A Review on the Market Orient…An integration of balanced scorecards and data envelopment analysis for firm's benchmarking management (2009)An integration of balanced sc…The impact of market orientation on NSD and financial performance of hospital industry (2008)The impact of market orientat…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Organizational Strategy, Structure, and Process (1978)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Market Orientation: Antecedents and Consequences (1993)Diffusion of Innovations 1 (2019)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Gender and leadership style: A meta-analysis. (1990)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Dimensionalizing Cultures: The Hofstede Model in Context (2011)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1983In search of excellence: Lessons from America's best- run companies4,442 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1990Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases3,234 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1993MARKOR: A Measure of Market Orientation2,353 cited
  • 1996Development and Validation of TQM Implementation Constructs1,773 cited
  • 1999

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Logistics Research Methods: Employing Structural Equation Modeling to Test for Construct Validity
1,354 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • Cited by

    • 2009An integration of balanced scorecards and data envelopment analysis for firm's benchmarking management54 cited
    • 2008The impact of market orientation on NSD and financial performance of hospital industry50 cited
    • 2012A Review on the Market Orientation Evolution41 cited
    • 2023Going green: how do green supply chain management and green training influence firm performance? Evidence from a developing country39 cited
    • 2013The Influence of Unrelated and Related Diversification on Fraudulent Reporting27 cited
    • 2020Sensitivity about inventory leanness15 cited