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Measuring and managing service performance of luxury stores: development of a balanced scorecard
16 references·1 citing·40 second hop
Measuring and managing service performance of luxury stores: development of a balanced scorecard (2012)Measuring and managing service performanc…The luxury strategy: break the rules of marketing to build luxury brands (2013)The luxury strategy: break th…Signaling Status with Luxury Goods: The Role of Brand Prominence (2010)Signaling Status with Luxury …The specificity of luxury management: Turning marketing upside down (2009)The specificity of luxury man…Customer Experience Management in Retailing: Understanding the Buying Process (2009)Customer Experience Managemen…The evolution of performance measurement research (2005)The evolution of performance …The mass marketing of luxury (1998)The mass marketing of luxuryDimensions of Brand Personality (1997)Dimensions of Brand Personali…Veblen Effects in a Theory of Conspicuous Consumption (1996)Veblen Effects in a Theory of…Building the Learning Organization (1995)Building the Learning Organiz…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Market for Luxury Goods: Income versus Culture (1993)The Market for Luxury Goods: …Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review (1989)The Effect of Price, Brand Na…Exploring the Development of Store Images (1986)Exploring the Development of …Bandwagon, Snob, and Veblen Effects in the Theory of Consumers' Demand (1950)Bandwagon, Snob, and Veblen E…Determination of Goals under Four Perspectives of Balanced Scorecards and Linkages between the Perspectives: A Survey on Luxury Summer Hotels in Turkey (2014)Determination of Goals under …The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations (1988)A review and meta-analysis of country-of-origin research (1999)The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)Understanding Service Convenience (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Customer Experience Management in Retailing: An Organizing Framework (2009)Customer experience management: toward implementing an evolving marketing concept (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Attitudes and Predicting Social Behavior (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Comparative fit indexes in structural models. (1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Developing and validating a multidimensional consumer-based brand equity scale (2001)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Self-Concept in Consumer Behavior: A Critical Review (1982)Possessions and the Extended Self (1988)Brand Community (2001)Why Do Consumers Buy Counterfeit Luxury Brands? (2009)Between the mass and the class: Antecedents of the “bandwagon” luxury consumption behavior (2011)What is a luxury brand? A new definition and review of the literature (2017)Incentives and Prosocial Behavior (2006)Social Image and the 50-50 Norm: A Theoretical and Experimental Analysis of Audience Effects (2009)Is the desire for status a fundamental human motive? A review of the empirical literature. (2015)A Theory of Social Interactions (1974)Income and well-being: an empirical analysis of the comparison income effect (2004)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Role congruity theory of prejudice toward female leaders. (2002)A framework of sustainable supply chain management: moving toward new theory (2008)
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References

  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 1995Building the Learning Organization2,748 cited
  • 1950Bandwagon, Snob, and Veblen Effects in the Theory of Consumers' Demand2,344 cited
  • 2010Signaling Status with Luxury Goods: The Role of Brand Prominence1,657 cited
  • 1989The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review1,461 cited
  • 1996Veblen Effects in a Theory of Conspicuous Consumption978 cited
  • 2009Customer Experience Management in Retailing: Understanding the Buying Process961 cited
  • 2005The evolution of performance measurement research870 cited
  • 2013The luxury strategy: break the rules of marketing to build luxury brands737 cited
  • 2009The specificity of luxury management: Turning marketing upside down644 cited
  • 1998The mass marketing of luxury631 cited
  • 1993The Market for Luxury Goods: Income versus Culture620 cited

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  • 1986Exploring the Development of Store Images573 cited
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    • 2014Determination of Goals under Four Perspectives of Balanced Scorecards and Linkages between the Perspectives: A Survey on Luxury Summer Hotels in Turkey11 cited