SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The influence of competition on visitor satisfaction and loyalty
16 references·5 citing·30 second hop
The influence of competition on visitor satisfaction and loyalty (2013)The influence of competition on visitor s…Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)Modelling perceived quality, …Tourist satisfaction a cognitive-affective model (2008)Tourist satisfaction a cognit…How destination image and evaluative factors affect behavioral intentions? (2006)How destination image and eva…Perceived value of the purchase of a tourism product (2005)Perceived value of the purcha…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty (2002)Comparative Evaluation and th…Revisiting importance–performance analysis (2001)Revisiting importance–perform…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival (1995)The Predictive Validity of Al…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Importance-Performance Analysis (1977)Importance-Performance Analys…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorExploring the Antecedents of Cruisers’ Destination Loyalty: Cognitive Destination Image and Cruisers’ Satisfaction (2021)Exploring the Antecedents of …The underestimated dynamics and impacts of water-based recreational activities on freshwater ecosystems (2018)The underestimated dynamics a…Visitor attraction management: A critical review of research 2009–2014 (2016)Visitor attraction management…The Role of Shared Values in Understanding Loyalty over Time (2016)The Role of Shared Values in …Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies (2015)Authenticity, satisfaction, a…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer value: The next source for competitive advantage (1997)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Antecedents of Tourists’ Loyalty to Mauritius (2011)Destination image and tourist loyalty: A meta-analysis (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ (2006)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Motivation and Involvement as Antecedents of the Perceived Value of the Destination Experience (2012)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)An empirical examination of a model of perceived service quality and satisfaction (1996)The concept of perceived value: a systematic review of the research (2007)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)
this work references cited by second hop

References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1971The Theory of Buyer Behavior2,797 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2006How destination image and evaluative factors affect behavioral intentions?2,587 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 2005Perceived value of the purchase of a tourism product1,073 cited
  • 2008Tourist satisfaction a cognitive-affective model963 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 2002Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty778 cited
  • 2001Revisiting importance–performance analysis772 cited
  • 2009Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

695 cited
  • 1995The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival486 cited
  • Cited by

    • 2016Visitor attraction management: A critical review of research 2009–2014129 cited
    • 2015Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies128 cited
    • 2018The underestimated dynamics and impacts of water-based recreational activities on freshwater ecosystems91 cited
    • 2016The Role of Shared Values in Understanding Loyalty over Time38 cited
    • 2021Exploring the Antecedents of Cruisers’ Destination Loyalty: Cognitive Destination Image and Cruisers’ Satisfaction5 cited