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The impact of human resource capabilities on internal customer satisfaction and organisational effectiveness
16 references·7 citing·36 second hop
The impact of human resource capabilities on internal customer satisfaction and organisational effectiveness (2010)The impact of human resource capabilities…High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective (2007)High-Performance Human Resour…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…On becoming a strategic partner: The role of human resources in gaining competitive advantage (1998)On becoming a strategic partn…TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE. (1997)TECHNICAL AND STRATEGIC HUMAN…Human resource management and performance: a review and research agenda (1997)Human resource management and…MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)MODES OF THEORIZING IN STRATE…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)THE IMPACT OF HUMAN RESOURCE …Human resources and sustained competitive advantage: a resource-based perspective (1994)Human resources and sustained…EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER. (1994)EFFECTS OF HUMAN RESOURCE SYS…Competitive Advantage Through People (1994)Competitive Advantage Through…Strategic assets and organizational rent (1993)Strategic assets and organiza…The performance measurement manifesto. (1991)The performance measurement m…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Essentials of Organizational Behavior (1984)Essentials of Organizational …The impact of spiritual values on employees loyalty: the moderating role of Islamic work ethic (2021)The impact of spiritual value…Perceived Organizational Performance in Recruiting and Retaining Employees with Respect to Different Generational Groups of Employees and Sustainable Human Resource Management (2020)Perceived Organizational Perf…The impact of extrinsic rewards on employee motivation and organisational effectiveness : a case study of ZFC Limited in Zimbabwe (2017)The impact of extrinsic rewar…The Effect of Frontline Employee Co-creation on Service Innovation: Comparison of Manufacturing and Service Industries (2016)The Effect of Frontline Emplo…Capacity Development in Context of Development: A Critical Debate (2016)Capacity Development in Conte…The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness (2015)The Effects of Human Resource…The impact of interaction quality factors on the effectiveness of Web-based information system: the mediating role of user satisfaction (2013)The impact of interaction qua…Agency Problems and the Theory of the Firm (1980)Separation of Ownership and Control (1983)The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development (1999)Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)A resource‐based view of the firm (1984)DIRECT AND MODERATING EFFECTS OF HUMAN CAPITAL ON STRATEGY AND PERFORMANCE IN PROFESSIONAL SERVICE FIRMS: A RESOURCE-BASED PERSPECTIVE. (2001)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Theory of Economic Development (2003)Empirical research on the resource‐based view of the firm: an assessment and suggestions for future research (2006)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation (1990)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)Imitation Costs and Patents: An Empirical Study (1981)CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES. (1997)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Specification Tests in Econometrics (1978)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
this work references cited by second hop

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
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  • 1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.9,338 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1996MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS.3,705 cited
  • 1994EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER.3,211 cited
  • 1994Competitive Advantage Through People2,534 cited
  • 1998On becoming a strategic partner: The role of human resources in gaining competitive advantage2,024 cited
  • 1994Human resources and sustained competitive advantage: a resource-based perspective2,012 cited
  • 1997Human resource management and performance: a review and research agenda1,871 cited
  • 1997TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE.1,824 cited
  • 1984Essentials of Organizational Behavior1,494 cited

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  • 2007High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective1,482 cited
  • 1991The performance measurement manifesto.1,295 cited
  • Cited by

    • 2020Perceived Organizational Performance in Recruiting and Retaining Employees with Respect to Different Generational Groups of Employees and Sustainable Human Resource Management47 cited
    • 2015The Effects of Human Resource Capability and Internal Customer Satisfaction on Organizational Effectiveness36 cited
    • 2021The impact of spiritual values on employees loyalty: the moderating role of Islamic work ethic25 cited
    • 2016The Effect of Frontline Employee Co-creation on Service Innovation: Comparison of Manufacturing and Service Industries18 cited
    • 2013The impact of interaction quality factors on the effectiveness of Web-based information system: the mediating role of user satisfaction15 cited
    • 2017The impact of extrinsic rewards on employee motivation and organisational effectiveness : a case study of ZFC Limited in Zimbabwe2 cited
    • 2016Capacity Development in Context of Development: A Critical Debate1 cited