References

• 1984Attractive Quality and Must-Be Quality3,436 cited
• 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
• 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
• 2008An analytical Kano model for customer need analysis428 cited
• 2001User Expectations and Rankings of Quality Factors in Different Web Site Domains421 cited
• 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
• 2011A critical review of techniques for classifying quality attributes in the Kano model343 cited
• 2005Dynamics of service attributes: a test of Kano's theory of attractive quality220 cited
• 2010Understanding customer needs through quantitative analysis of Kano's model189 cited
• 2010Integration of Kano’s Model into quality function deployment (QFD)157 cited
• 2008Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review154 cited
• 2007Identification of satisfaction attributes using competitive analysis of the improvement gap149 cited
• 2009Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines111 cited
• 2010Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model