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Restaurant QSC inspections and financial performance: an empirical investigation
16 references·0 citing·52 second hop
Restaurant QSC inspections and financial performance: an empirical investigation (2011)Restaurant QSC inspections and financial …2. Guest Satisfaction and Restaurant Performance (2019)2. Guest Satisfaction and Res…Drivers of job satisfaction as related to work performance in Macao casino hotels (2009)Drivers of job satisfaction a…Specific knowledge and performance measurement (2008)Specific knowledge and perfor…Multi‐unit management key success factors in the casual dining restaurant industry (2007)Multi‐unit management key suc…Guest Satisfaction and Restaurant Performance (2007)Guest Satisfaction and Restau…The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective (2006)The Role of Cognition and Aff…Why Restaurants Fail (2005)Why Restaurants FailThe Economics of Franchising (2005)The Economics of FranchisingCustomer Satisfaction: Applying Concepts to Industry-wide Measures (2003)Customer Satisfaction: Applyi…Finding the right mix: franchising, organizational learning, and chain performance (2001)Finding the right mix: franch…Brand Management in Hospitality: An Empirical Test of the Brisoux-Laroche Model (2000)Brand Management in Hospitali…Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage (1999)Consumer research in the rest…Restaurant Revenue Management (1998)Restaurant Revenue ManagementAn Evaluation of Fast Food Restaurant Satisfaction (1997)An Evaluation of Fast Food Re…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Work and the Nature of Man. (1967)SOCIALIZATION TACTICS, SELF-EFFICACY, AND NEWCOMERS' ADJUSTMENTS TO ORGANIZATIONS. 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References

  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 2006The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective477 cited
  • 2001Finding the right mix: franchising, organizational learning, and chain performance460 cited
  • 2005Why Restaurants Fail432 cited
  • 1999Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage386 cited
  • 2005The Economics of Franchising364 cited
  • 2007Guest Satisfaction and Restaurant Performance218 cited
  • 1998Restaurant Revenue Management192 cited
  • 2009Drivers of job satisfaction as related to work performance in Macao casino hotels186 cited
  • 20192. Guest Satisfaction and Restaurant Performance164 cited
  • 1997An Evaluation of Fast Food Restaurant Satisfaction142 cited
  • 2008Specific knowledge and performance measurement133 cited
  • 2003Customer Satisfaction: Applying Concepts to Industry-wide Measures130 cited
  • 2007Multi‐unit management key success factors in the casual dining restaurant industry43 cited

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  • 2000Brand Management in Hospitality: An Empirical Test of the Brisoux-Laroche Model31 cited
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