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The Importance of Social Bonding and Loyalty: An Empirical Investigation Within U.K. Private Health Clubs
16 references·0 citing·45 second hop
The Importance of Social Bonding and Loyalty: An Empirical Investigation Within U.K. Private Health Clubs (2006)The Importance of Social Bonding and Loya…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe Structure of Commitment in Exchange (1995)The Structure of Commitment i…Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Relationship Marketing in Con…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques (1994)Characteristics of partnershi…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. 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(1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Economic Institutions of Capitalism (1987)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)Learning and protection of proprietary assets in strategic alliances: building relational capital (2000)The evolution of cooperation in strategic alliances: Initial conditions or learning processes? (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)A three-component conceptualization of organizational commitment (1991)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1996Measuring Brand Equity Across Products and Markets3,591 cited
  • 1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques3,477 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1995The Structure of Commitment in Exchange2,238 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm

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1,781 cited
  • 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
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