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Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development*
16 references·16 citing·42 second hopsampled
Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development* (2009)Market Orientation, Internal Process, and…A set-theoretic approach to organizational configurations (2007)A set-theoretic approach to o…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Market Orientation: A Meta-An…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Winning at new products : accelerating the process from idea to launch (2001)Winning at new products : acc…Fuzzy-Set Social Science (2001)Fuzzy-Set Social ScienceThe Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…Market Orientation and Organizational Performance: Is Innovation a Missing Link? (1998)Market Orientation and Organi…Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology (1996)Interorganizational Collabora…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies. (1990)The Comparative Method: Movin…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society (2022)Toward Holistic Experience-Or…Top management team diversity and high performance: An integrative approach based on upper echelons and complexity theory (2019)Top management team diversity…Examining the key dimensions of customer experience quality in the hotel industry (2019)Examining the key dimensions …Transforming big data into knowledge: the role of knowledge management practice (2018)Transforming big data into kn…Knowledge collaboration between organizations and online communities: the role of open innovation intermediaries (2017)Knowledge collaboration betwe…Driver Configurations for Successful Service Infusion (2017)Driver Configurations for Suc…Service transition: A viable option for manufacturing companies with deteriorating financial performance? (2016)Service transition: A viable …Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments? (2016)Do professional service firms…QCA and business research: Work in progress or a consolidated agenda? (2015)QCA and business research: Wo…Organizational knowledge, dynamic capabilities and innovation in the hotel industry (2015)Organizational knowledge, dyn…On the use of qualitative comparative analysis in management (2015)On the use of qualitative com…Exploring the scope of open innovation: a bibliometric review of a decade of research (2015)Exploring the scope of open i…Understanding configurations of relational attractiveness of the customer firm using fuzzy set QCA (2014)Understanding configurations …Knowledge-based resources and innovation in the hotel industry (2014)Knowledge-based resources and…Developing service innovation capability in the hotel industry (2013)Developing service innovation…Supply chain networks and service‐dominant logic: suggestions for future research (2011)Supply chain networks and ser…An Evolutionary Theory of Economic Change. (1983)Innovation and Learning: The Two Faces of R & D (1989)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)Social Capital, Networks, and Knowledge Transfer (2005)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Research in Organizational Behavior (1984)The Discovery of Grounded Theory (2017)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)The Complexity of Intersectionality (2005)When Multiplication Doesn't Equal Quick Addition: Examining Intersectionality as a Research Paradigm (2007)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)Value creation in innovation ecosystems: how the structure of technological interdependence affects firm performance in new technology generations (2009)Towards a Theory of Ecosystems (2018)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage9,956 cited
  • 1996Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology8,498 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage4,797 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 2001Fuzzy-Set Social Science2,799 cited
  • 1990The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies.2,780 cited
  • 1998Market Orientation and Organizational Performance: Is Innovation a Missing Link?2,615 cited
  • 2007A set-theoretic approach to organizational configurations2,225 cited
  • 2005Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance2,179 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2001Winning at new products : accelerating the process from idea to launch1,832 cited
  • Cited by

    • 2014Knowledge-based resources and innovation in the hotel industry221 cited
    • 2015QCA and business research: Work in progress or a consolidated agenda?212 cited
    • 2015Exploring the scope of open innovation: a bibliometric review of a decade of research166 cited
    • 2015On the use of qualitative comparative analysis in management157 cited
    • 2014Understanding configurations of relational attractiveness of the customer firm using fuzzy set QCA156 cited
    • 2019Examining the key dimensions of customer experience quality in the hotel industry142 cited
    • 2017Knowledge collaboration between organizations and online communities: the role of open innovation intermediaries119 cited
    • 2019Top management team diversity and high performance: An integrative approach based on upper echelons and complexity theory109 cited
    • 2013Developing service innovation capability in the hotel industry104 cited
    • 2016Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?102 cited
    • 2016Service transition: A viable option for manufacturing companies with deteriorating financial performance?99 cited
    • 2015Organizational knowledge, dynamic capabilities and innovation in the hotel industry99 cited
    • 2017Driver Configurations for Successful Service Infusion98 cited
    • 2018Transforming big data into knowledge: the role of knowledge management practice97 cited
    • 2011Supply chain networks and service‐dominant logic: suggestions for future research95 cited
    • 2022Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society94 cited