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Factors influencing customer acceptance of kiosks at quick service restaurants

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References

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2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited

1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited

Cited by

2015Generating brand awareness in Online Social Networks341 cited
2017Causal Attributions and Overall Blame of Self-Service Technology (SST) Failure: Different from Service Failures by Employee and Policy65 cited
2022From customer readiness to customer retention: the mediating role of customer psychological and behavioral engagement50 cited
2018Customer value in self-service kiosks: a systematic literature review44 cited
2021The adoption of self-service kiosks in quick-service restaurants41 cited
2022Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation41 cited
2016What Fosters Favorable Attitudes Toward Using Travel Mobile Applications?39 cited
2023Investigating customer acceptance, usage, trust, and perceived safety risk of self-ordering kiosk technology in Malaysian quick-service restaurants during COVID-19 pandemic34 cited
2020A Study on the Application of Kiosk Service as the Workplace Flexibility: The Determinants of Expanded Technology Adoption and Trust of Quick Service Restaurant Customers29 cited
2023Self-Service Technologies (SST) in the U.S. Restaurant industry: An evaluation of consumer perceived value, satisfaction, and continuance intentions27 cited
2014What Technology-Enabled Services Do Air Travelers Value? Investigating the Role of Technology Readiness26 cited
2022Service Quality of Social Media-Based Self-Service Technology in the Food Service Context26 cited
2022Investigating the net benefits of contactless technologies in quick-service restaurants: the moderating roles of social interaction anxiety and language proficiency15 cited
2022Understanding restaurant users’ attitudes towards self-service ordering via kiosks during the COVID-19 pandemic: An application of the theory of anxiety13 cited
2018Technological Advancements in Retail Kiosks: Enhancing Operational Efficiency and Consumer Engagement11 cited
2020An integration of TAM with usage barriers and ability to understand consumers intention to use SSTs8 cited