Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Understanding Frequent Switching Patterns

16 references·16 citing·47 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
2025Advances in Consumer Research13,264 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
1992Suggestions for studying strategy process: A research note1,507 cited
2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1992

The character and significance of strategy process research

1,070 cited

2000Consumer Response to Negative Publicity: The Moderating Role of Commitment1,056 cited

1986How do attitudes guide behavior895 cited

Cited by

2015Switching barriers and customer retention61 cited
2022Assessing impact of consumer perceived CSR on consumer attitude and purchase behaviour in retail segment: a stakeholder theory perspective47 cited
2009Emotions and stability in telecom‐customer relationships46 cited
2009How Commitment Influences the Termination of B2B Exchange Relationships44 cited
2011The influence of active and passive customer behavior on switching in customer relationships40 cited
2016Research on customer switching behavior in the service industry38 cited
2022Disruptive innovation: Designing business platforms for new financial services37 cited
2021Delight and Commitment—Revisiting the Satisfaction-Loyalty Link30 cited
2014Customer Referral Behavior27 cited
2008Services marketing22 cited
2023Understanding users' switching intention of cloud storage services: A push‐pull‐mooring framework20 cited
2012Variety is the Spice of Innovation: Mediating Factors in the Service Idea Generation Process17 cited
2016Brand Switching Pattern Discovery by Data Mining Techniques for the Telecommunication Industry in Australia16 cited
2021Integrating dynamic segmentation and portfolio theories for better customer portfolio performance13 cited
2024Proposing Shocks and Dissatisfaction to Explain Quitting and Switching a Service: An Image Theory Perspective12 cited
2014Determinants of Customer Switching towards Mobile Number Portability12 cited