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Other customers in the retail environment and their impact on the customer’s evaluations of the retailer

16 references·16 citing·43 second hopsampled

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References

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1972Why Do People Shop?1,065 cited

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1997

The impact of other customers on service experiences: A critical incident examination of “getting along”

766 cited

2002The Impact of Private versus Public Consumption on Variety-Seeking Behavior661 cited

Cited by

2016Perceptions of others, mindfulness, and brand experience in retail service setting59 cited
2012The effects of overall similarity regarding the customer-to-customer-relationship in a service context51 cited
2015Consumers between supermarket shelves: The influence of inter-personal distance on consumer behavior41 cited
2014Responses to other similar customers in a service setting – analyzing the moderating role of perceived performance risk41 cited
2011Explaining non-linear customer density effects on shoppers’ emotions and behavioral intentions in a retail context: The mediating role of perceived control36 cited
2020Customer-to-customer interaction quality, promotion emotion, prevention emotion and attitudinal loyalty in mass services34 cited
2020Social servicescape’s impact on customer perceptions of the hospitality brand – The role of branded social cues32 cited
2021Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions29 cited
2016Triggers and outcomes of customer-to-customer aisle rage28 cited
2014Preferential treatment in the service encounter26 cited
2012Not too many but also not too few20 cited
2014A CIT Investigation of Disruptive Student Behaviors: The Students' Perspective18 cited
2016Comparing perceived insecurity among customers and retail staff during service encounters17 cited
2017Investigating young customers’ retail purchase embarrassment15 cited
2021Student-to-Student Interactions in Marketing Education: A Critical Incident Technique-Based Inquiry Into Drivers of Students’ (Dis)Satisfaction12 cited
2017Social Cues-Customer Behavior Relationship: The Mediating Role of Emotions and Cognition10 cited