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Success in Selling – The Current Challenge in Banking
6 references·0 citing·26 second hop
Success in Selling – The Current Challenge in Banking (1991)Success in Selling – The Current Challeng…Consumer Buying Behaviour in Financial Services: An Overview (1992)Consumer Buying Behaviour in …Marketing financial services (1989)Marketing financial servicesCustomer Care in Financial Service Organisations (1989)Customer Care in Financial Se…Industrial salespeople's views on motivation (1980)Industrial salespeople's view…Where does the customer fit in a service operation? (1979)Where does the customer fit i…Organizational role conflict: Its antecedents and consequences (1976)Organizational role conflict:…Managerial Attitudes and Performance. (1968)Managerial Attitudes and Performance. (1969)Motivation and Dissatisfaction of Industrial Salespeople — How Relevant is Herzberg's Theory? (1988)Sales Force Motivation Using Travel Incentives: Some Empirical Evidence (2013)The Motivation to Work (2017)A Service Quality Model and its Marketing Implications (1984)Problems and Strategies in Services Marketing (1985)Patronage behaviour of Ghanaian bank customers (1999)Marketing management: analysis. planning. implementation and control (2000)An Indian customer surrounding 7P׳s of service marketing (2014)A concept-level approach to the analysis of online review helpfulness (2015)A personality scale of manifest anxiety. (1953)Organization and Environment: Managing Differentiation and Integration. (1968)Role Conflict and Ambiguity in Complex Organizations (1970)Work Characteristics and Subunit Communication Structure: A Contingency Analysis (1979)Working Wives and Convenience Consumption (1982)WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS. (1989)A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)Quality and effectiveness in Web-based customer support systems (2002)New measurement scales for evaluating perceptions of the technology‐mediated customer service experience (2004)Customer Orientation of Bank Employees and Culture (1990)Customer Care in a Consumer Society: Smiling and Sometimes Meaning it? (1998)Making Sense of "Quality?"-Toward a Review and Critique of Quality Initiatives in Financial Services (1998)Forces at Work: The Market for Personal Financial Services (1991)Corporate sponsorship by the financial services industry (1994)Ownership patterns for durable goods and financial assets: a Rasch analysis (1997)
this work references cited by second hop

References

  • 1979Where does the customer fit in a service operation?834 cited
  • 1976Organizational role conflict: Its antecedents and consequences247 cited
  • 1992Consumer Buying Behaviour in Financial Services: An Overview112 cited
  • 1989Customer Care in Financial Service Organisations52 cited
  • 1989Marketing financial services32 cited
  • 1980Industrial salespeople's views on motivation23 cited

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